Job summary
The Remediation team reviews checks that have failed certain systemic validation criteria. They compare the information present on the Magnetic Ink Character Recognition (MICR) line of the checks or deposits with the data file (captured information) and make repairs/corrections as required. The fields reviewed include routing number, check number, account number and dollar amount. The scope of repair includes checks received through deposit-friendly ATMs, eATMs, Quick Deposit and the Virtual Payment Center (VPC). More than 79 million items are repaired each year at processing sites in Fort Worth, Texas, and Bengaluru, India. Remediation has approximately 44 employees.
As a Remediation Transaction Specialist II, you will be reviewing images of paper items on a computer (such as checks), verifying, and correcting the information that is captured electronically via the 10-key section of your keyboard. This will include correcting the dollar amount, routing number, account number, check number, and in some cases the payee’s name. Much of your day will be spend doing numeric data entry, so familiarity, speed, and accuracy with the 10-key section of your keyboard is critical. Some overtime will be required. In this role, you will need to have a proactive approach to problem-solving, and the ability to effectively multitask and prioritize in a fast-paced environment.
Job Responsibilities
Review and correct deposit/check transactions identified as bad or defective prior to nightly processing
Making sure to complete the work in a timely manner to meet our Service Level Agreements
Promote strong internal controls through proactive identification and communication of issues
Support corporate and line of business projects that impact deposit accounts
Ensure adherence to corporate accounting, compliance, and risk policies
Required qualifications, capabilities, and skills:
Numeric data entry using the 10-key keypad
Typing skills
Basic computer knowledge: Outlook Email, Microsoft Word, and web browser navigation
High degree of motivation, initiative, sense of urgency and professional demeanor
Ability to work well under pressure
Excellent written and verbal communication skills
Exercise independent judgment in a variety of situations
Strong time management and attention to detail to ensure quality
Preferred qualifications, capabilities, and skills:
Proficiency with MS Excel, Word, Outlook, and PowerPoint
Ability to learn policies, procedures, and processes quickly
Savvy with Internet/Intranet usage
If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we’ll provide:
A competitive base salary and a wide range of benefits including paid time off, savings programs, healthcare, insurance plans, tuition assistance, and more
Opportunities for professional growth and advancement
A work environment of high-energy employees that are trained, coached, focused, and driven
Paid classroom and on-the-job training, including industry-leading benefits that start on day 1
A culture that values diversity, equity, inclusion, integrity, and teamwork
Work Schedule:
Candidates must be willing and able to work Monday-Friday 5:00pm-1:30am.
This position may also require you to work non-traditional hours and/or additional hours as business needs arise.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
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