Just Like Family Home Care Looking for Office Assistant at Chilliwack, BC Full Time

Full Time Office Assistant Position-In office (Mon, Tuesday, Friday 11 am- 7 pm) Sat & Sunday 8 am -4 pm

Just Like Family Home Care is a successful, growing, local, private home care provider. We pride ourselves on delivering high-quality client service and supporting our valued employees. We work as a team and are looking for a candidate that can pitch in to help the office run as effectively as possible in an ever-changing environment.

We need a self-starter that isn’t afraid to jump in with an enthusiastic, flexible outlook. It is an opportunity to make a difference every single day in the world of health care and grow in this position as we grow as a company.

Company Values:
Compassion: showing love, care, and sensitivity in consideration of the unique needs of our client’s staff members, families, etc…

Honesty: Exemplifying fairness, integrity, and ethical/ professional behavior.

Respect: Treating people with dignity at all times.

Teamwork: Working collaboratively to achieve our mission in a culture of safety and continuous learning.

Personal Suitability:
Flexibility

Accurate

Team player

Excellent oral and written communication

Reliability

Organized

Ability to multitask

Attention to detail

Quick learner

Physical and mental ability to carry on the duties of the position.

Ability to work under pressure.

Ability to take on a hands-on approach to deliver high-quality precise work.

Ability to establish/maintain satisfactory work relationships with staff.

Maintain confidentiality

Office Assistant Responsibilities:
Answering phone calls from clients, staff, inquiries about our services, and providing great customer service. Relay phone telephone calls and messages.

Professional communication skills: oral and written.

Pleasant telephone manner.

Ability to work on software and online tools.

Ability to work effectively as part of a team and individually.

Handling issues that staff and /or clients may need help resolving and are comfortable finding appropriate resolutions in a timely fashion.

The ability to organize and prioritize tasks as they develop throughout the day is integral to this position.

Providing data entry, filing, mailouts, and other administrative support as directed.

Preparing client, staff, and assessment folders.

Any other tasks required for daily operation needs.

Ability to work without supervision once fully trained.

Monitoring, maintaining, and adjusting client and staff schedules as needed.

Scheduling caregivers for clients and selecting caregivers who you feel are the best match for our clients.

Finding replacement caregivers as needed by coordinating to fill shifts.

Sending out openshift offers to appropriate staff for shifts as they come up and following through to fill those shifts in our scheduling system.

Follow through by notifying staff and clients of any scheduling changes and providing adequate notes in our scheduling system.

Notify supervisor of daily task completion as part of follow-through.

When scheduling caregivers with clients based on suitability, geographic location, and skills required.

Assisting the office to ensure all sick days, vacations, and leaves of absence are scheduled accordingly and with accuracy.

Qualifications/Experience/Knowledge:
Computer literate (experience with Mac computers an asset).

Typing speed 40 wpm minimum.

Experience with operating scheduling software/ doing scheduling for a business with several employees.

Experience with dispatching is also an asset.

Minimum of 2 years of customer service/ dispatching/ scheduling experience preferably in a healthcare environment.

Must pass a Criminal Record Check.

Skills:
Ability to multitask in a fast-paced environment and the ability to prioritize highly important/time-sensitive tasks over other tasks that can be done later.

Effective problem-solving, organization, and planning skills.

Ability to manage time and prioritize multiple tasks.

Ability to schedule unfilled shifts accurately and in a timely manner.

Ability to effectively and professionally communicate to clients and /or their family members and other staff members on our team.

Coordinate day-to-day and long-term staff scheduling.

Answer staff phone calls and texts.

Schedule and confirm appointments.

Hours of Work:
Weekdays 11 am – 7 pm (3 days) & Saturday & Sunday 8 am-4pm

Office located in Chilliwack

Benefits:
Extended health care program (for staff based on hours worked once probation is complete)

Dental care

Vision Care

Prescriptions

Application Details:
Please send your resume and cover letter to lhuppee@justlikefamily.

Or apply online at:
https://12003.axiscare.com