Kaiser Permanente Hiring for Cashier Receptionist Job at San Francisco, CA Full Time

• Reception, Check-In, Check-out (where applicable):
• Greet and assist patients that present; follow appropriate patient registration/check-in policies and procedures; verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down; determine patient’s membership/benefits according to the benefit display; create accounts as necessary, for example (but not limited to) workers’ compensation, confidential, etc.; capture and populate workers’ compensation data on the correct screens and select the correct coverage as necessary.
• Manage electronic in-basket; use notes function where applicable to document prepayments; obtain a patient medical record number when necessary; order Health Plan cards as needed.
• Collect co-pays and fees; inform patients of available payment options.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down.
• Direct patients to appropriate area after the check-in process is completed.
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.

• Assist patients by: explaining co-pays/applicable fees; providing facility directions; referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office; initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility; tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification – where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.
• Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
• Maintain the patient will-call area box if applicable.
• Communicate with clinical and business office staff as needed.
• Cash Handling, Reconciliation and Deposit:
• Handle cash according to the Cash Handling Responsibility Agreement.

• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.
• Obtain, secure, and ensure sufficient denominations to provide change.
• Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement.
• Use correct procedures to document and report discrepancies.
• Other:
• Working towards positive operational outcomes.
• Perform other duties as required.
• Supervisory Responsibilities – this job has no supervisory responsibilities.

Grade 3

• Six (6) months work experience.

• Basic knowledge and use of computer and computer keyboard.

• Passing of a PC skills assessment.

• Ability to read and follow instructions, short correspondence, and memos.

• Communicate with health care providers, staff, patients and visitors.

• Professional phone etiquette.

• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.

• Knowledge of computer and computer keyboard.

• Must be willing to work in a Labor Management Partnership environment.

• Also refer to the detailed responsibilities outlined in the respective collective bargaining unit Cash Handling Responsibility Agreement.

• High School Diploma/GED.

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