Keen on Green disposal Hiring for Customer Care/Administrative – Work from Home Job at Burnaby Full Time

Customer Care/Administrative – Work from Home –

Does this sound like you?

· You are a genuine, trustworthy, energetic person that will contribute to our work environment in a positive way.

· You are passionate and enthusiastic about providing outstanding customer service.

· You are excited by spreadsheets, and new technology.

· Your friends joke about how organized you are, you are ‘the planner’ in your group of friends/family.

· You have customer service or administrative experience.

· You have a positive, friendly and hardworking demeanor.

· You can multitask and manage time efficiently.

· You crave new challenges and the desire to grow in a dynamic organization.

About Us

We are a well-established junk removal company striving to help our clients regain their space back and to reduce our carbon footprint. We have built a reputable business by providing a top-notch service, positive can-do attitude and finding a home for unwanted household materials.

Should you accept the challenge, this role will involve:

You will communicate with clients, taking calls and emails, while developing lasting relationships with contractors, property managers and residential homeowners, to ensure that customers continually have an exceptional experience with Keen on Green.

Our clients love dealing with Keen on Green because of our quick and accurate responses, and our helpful, friendly demeanor. You will be the first experience our customers have with our organization.

You will focus on supporting other management and field staff roles by overseeing our systems and keeping everything orderly so that everyone can perform their day to day role effectively. You and the Operations Manager will be in charge of, and take care of, most areas of the business.

Some of your day-to-day tasks will include:

– Client communication: Handling incoming sales leads by phone, email and live chat

– Managing contracts and accounts: Tracking pricing changes and renewal dates in our systems, setting up jobs for crews to perform.

– Software systems: Mastering, updating, and managing the various software systems used to keep our company running. Managing documents both digital and paper.

– HR related: On boarding New Hires, documentation, answering questions from staff.

– Accounts Receivables: Invoicing, collecting checks/depositing at bank, collecting receivables from past due clients.

– Estimating: Transforming measurements into estimates, preparing them for review/submission by owner. Following up with clients on estimates.

– Accounts Payables: Managing our subcontractors, labourers, and other vendors, ensuring their invoices are correct for payment.

– Technical assistance: Maintaining tablets for crews, training staff, problem solving tech issues.

– In your application, please let us know your favourite hobby or activity to do in your free time, this helps us get to know you and lets us know you’ve read our posting.

– Company Events: Planning and executing regular company events within budget.

– Administration: Data entry, reporting and tracking company metrics.

Applicants must have/be:

· Minimum of 2 Years Post-Secondary Education (College or University)

· Highly competent in Microsoft Office Applications (Excel, Word, PowerPoint)

· Proficiency with using Google Suite (Gmail, Drive, Docs, Etc.)

· Tech-Savvy, and excited to learn new Software

· Excellent English skills, both written and verbal

· Ability to handle confidential/sensitive materials with discretion

· Always looking for ways to improve yourself as well as the company as a whole.

· In your application, please let us know your favourite summer activity – aside from getting to know you better, this will tell us if you have read the ad carefully!

· Exceptional Time management skills and Organizational Skills

· Past Customer Service Experience

· Knowledge of Instagram, Facebook, Twitter and LinkedIn

· Comfortable working in a Construction/Trades Environment

Assets but not required:

· Administrative Experience

· Marketing or Communications Experience

· Scheduling or Dispatching Experience

· Experience working in the trades/service industry

Compensation and Benefits:

· $19 – $21/hr (dependent on experience)

· 2 Weeks Paid Vacation

· Health benefits

· Company Laptop

· Ability to Work from Home

· Team Building Events and Opportunities

· Development Opportunities

· Performance Bonus

This is posting is for a Full Time Position. Hours will be from 8:30-5:00pm, Monday through Friday. Employee will alternate between working in the office (when required) and working from home.

If you like what you are reading and feel it’s a good fit, we welcome you to apply!

Job Types: Full-time, Permanent

Salary: $19.00-$21.00 per hour

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
required to wear mask, sanitize hands, etc

Education:

• Bachelor’s Degree (preferred)

Experience:

• Customer service: 2 years (preferred)
• Administrative experience: 3 years (preferred)

Work remotely:

• Yes