KeyBank Hiring for Business Analytics Lead Associate Or Business Ana at Detroit, Michigan Full Time

Location:4224 Ridge Lea Road – Amherst, New York 14226 This position may be filled at different salary grade levels depending on requirements. Business Analytics AssociateThe Default Optimization team is located in Amherst, New York and Brooklyn, Ohio, and consists of 10 Business Analysts and a Department Manager. There is currently one opening for a Business Analytics Associate in the Default Strategy & Analytics arm of the department. The primary objective of the team is to develop and deliver analytical and strategic insights used to make business decisions across Loan Services. The Business Analytics Associate expertise is focused in analyzing and developing customized customer contact solutions in Default Management (including Collections & Recovery, Real Estate Default Management, Loss Mitigation, Default Support Services). Essential job functions include:Substantial data mining through back-end databases, validating data sets, improving efficiencies of various processes, and analyzing the resultsProvide insights and assist to communicate results, analysis, and present recommendations to business leadership.Effectively solve business issues and communicate project status on a regular basis through various means.Provide analytical and strategic guidance to other groups within Loan Services.Utilize correct logic and approaches to solve business issuesDocument work processes and logic for clear line of sight into analytical methods The successful candidate will possess the majority of the following qualifications and enjoy a fast-paced work environment providing non-routine, high-visibility opportunities to grow, add value, and further develop business and technical expertise. This is an opportunity where holistic consultative strategic advisory from an in-depth analytics perspective will be delivered and relied upon by top management. REQUIRED QUALIFICATIONSBachelor’s degree from an accredited university (or equivalent experience)Proven expertise in data analytics, modeling, forecasting, portfolio analysisAbility to analyze data to identify business solutions, and present recommendations to executive audiencesExcellent verbal and written communication skillsEffectively communicate with both business and technical teamsDemonstrated ability to take initiative and work independently and collaboratively with various partners with minimal supervisionAbility to proactively handle multiple projects simultaneouslyProven ability to cultivate positive working relationships across departments PREFERRED QUALIFICATIONS1-3 years of experience in business analytics, especially supporting lending and default managementExpertise in SAS, SQL, OracleGeneral knowledge of consumer and commercial loan productsExperience in developing omni-channel contact center strategies (Dialer, Telephony, Text, Email)Experience with developing strategic customer contact (Calling, Email, SMS, Letter) digital campaigns, and process flowsExperience with customer contact applications (ie. Katabat, Genesys) to administer, plan, analyze, monitor, and report on holistic contact processesExperience working with the ALS, MSP, CACS/CAS applicationsUse of BI Tools for report development and explorative analysisEntrepreneurial-minded, intellectually curious, problem-solving attitudeExpertise in MS Office Applications Business Analytics Lead AssociateThe Default Optimization team is located in Amherst, New York and Brooklyn, Ohio, and consists of 10 Business Analysts and a Department Manager. There is currently one opening for a Lead Business Analytics Associate in the Default Strategy & Analytics arm of the department. The primary objective of the team is to develop and deliver analytical and strategic insights used to make business decisions across Lo