KMH Cardiology Centres Inc Hiring for Medical Office Assistant Job at Burlington Full Time

The Organization:

We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment.

Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services.

Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

For more information, please go to www.kmhlabs.com

The Role:

Are you a customer focused professional with excellent communication skills and some healthcare experience?

KMH Cardiology Centres Inc. is growing and we are recruiting for a Medical Receptionist role for our busy practise in Burlington.

The Accountabilities:

The goal of this position is to provide an outstanding service experience to patients at our clinics. The key accountabilities of the role include:

– Act as a first point of contact for patients during their in-clinic experience

– Greet patients and visitors as they arrive

– Manage high volume of patient check-ins, enquiries and phone calls

– Ensure maximum client satisfaction through a high quality service approach

– Accurately register patients by obtaining complete demographics, insurance information and consent.

– Schedule and confirm patient appointments and follow ups

– Facilitate patient flow by communicating patients’ arrival

– Respond to patient inquiries in a courteous and empathetic manner

– Maintain attention to detail for all medical records. Scan documents into patient charts.

– Maintain accurate patient records and ensure all required forms and documentation are completed per check in protocols.

– Protect patients’ rights by maintaining confidentiality of personal and financial information.

– Maintain a clean and organized reception area

– Build rapport with patients by responding to inquiries and communicate next steps to patient.

– Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently.

– Meet and achieve performance based targets and metrics for the team

– Complete MRI bookings administration tasks including confirmations, chart checks and phone calls

Minimum qualifications:

– Successful completion of a post-secondary diploma in medical administration, health or related field or equivalent experience

– Medical office experience

Required skills and experience:

– Cardiology or MRI clinic experience is an asset

– Demonstrated high quality, compassionate, patient centred care

– Proven ability to work proficiently and independently in a busy fast paced environment

– Ability to establish priorities and achieve objectives with minimal supervision

– Excellent verbal and written communication skills

– Superior telephone etiquette

– Strong understanding of medical terminology

– Proficiency in technology including MS Office

– EMR systems experience

– Excellent time management and organizational skills

– Ability to deal with sensitive information with a high degree of privacy and diplomacy

– Team orientation

We are a progressive organization with a team passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach.

The Reception team takes pride in our client focused environment and works very closely with other service and clinical teams at KMH. This role has extensive face to face patient interaction.

This is a full-time role that will be scheduled for 5 days per week Monday-Saturday. Saturday’s are required on rotation (2 per month). Shifts are scheduled during these hours:

6.45 a.m.-4.00 p.m., 7.45 a.m.-4.00 p.m. or 9.45 a.m.-5.45 p.m.

Due to the nature of the role, some schedule flexibility is required.

This role reports to the Team Lead: Reception West and is part of a team of 21 members.

We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.

Please submit your current resume and cover letter to apply for this position.

Thank you for your application. Only candidates selected for an initial virtual or telephone interview will be contacted. No agencies please.

#IND

Application deadline: 2021-08-25

Expected start date: 2021-09-01

Job Types: Full-time, Permanent

Salary: From $18.00 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• medical office: 1 year (preferred)

Work remotely:

• No