Latinx Talk Therapy Hiring for Medical Receptionist 100% Remote Full-Time (Spanish/English) Job at Illinois Full Time

Latinx Talk Therapy is a mental health clinic made up of bilingual Latinx professionals working to enhance the psychological well-being of the Latinx community in Illinois. We value clinical excellence, professional growth, and a celebration of Latinx culture.

This position ensures that all clients, both new and established are satisfied with their services and that all of their treatment needs are met. The Receptionist who will fill the role of Client Care Coordinator works with clients from the first referral on through until after their first session with a clinician.

This is a perfect opportunity for an individual that is motivated and driven for success. The ideal candidate would have a perfect balance of a warm and friendly personality and attention to detail and organizational skills. This position has an hourly salary but is also a Pay for Performance, which means you will earn bonuses based on key performance indicators related to this role. The right candidate would have analytical abilities and be able to look at the “big picture”, seeing opportunities for growth and challenging themselves for excellence.

The Client Care Coordinator will work in conjunction with the Marketing & Clinical Director to ensure that the work being done is focused on the department’s overall goals. Coordinator must live in the state of Illinois and be able to train for 8 weeks in office at our downtown location before moving to 100% remote.

RESPONSIBILITIES

• Take all incoming referrals for new clients and schedule within 24 hours
• Follow up with all referral sources regarding the status of the appointment
• Enter all new client information into our electronic health records systems accurately
• Use systems to verify active insurance and related information
• Schedule client’s first appointment with urgency
• Communicate with client in regards to what they should expect, what items to bring to their first appointment, etc.
• Make appropriate selections/matches from client to clinician based on areas of specialization and expertise.
• Make communication with client after the first appointment in order to ensure their needs were met and they were satisfied with their placement.
• Make adjustments as needed
• Build relationships with community partners to nurture a professional relationship
• Reach out to community partners to ensure their satisfaction of Latinx Talk Therapy’s services
• Utilize referral sources when clinicians are accepting new client; make phone calls to referral coordinators informing them of these openings

REQUIREMENTS

• Native Spanish Speaker that resides in Illinois.
• Will work full-time 40 hours per week.
• Warm and inviting personality, excellent with phone communication, professional tone.
• Detail-oriented and organized in regards to following up with clients who are unreachable, etc.
• Driven by goals, able to work towards meeting goals without getting frustrated or giving up
• Must have deductive reasoning skills and the ability to interpret charts and graphs- each client will be placed with a clinician based on that clinician’s area of expertise
• Must be excellent at community outreach and building relationships in the community as well as with new organizations.
• Prior expereince in healthcare setting a plus.

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ADDITIONAL INFORMATION

For Full-Time Employees, Latinx Talk Therapy has an excellent benefits package including the highest grade of medical and dental insurance, sick leave, paid time off, and retirement savings.

APPLYING

Applicants must submit a 3 minute video introducing themselves and sharing why they believe they are a good fit as well as a resume. We are looking to fill this position in the beginning/middle of November 2022.

Job Type: Full-time

Pay: From $43,680.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Healthcare setting:

• Outpatient
• Private practice
• Telehealth

Medical specialties:

• Psychiatry

Schedule:

• Evening shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Will you be able to train in office at 155 N. Michigan Ave for 8 weeks before working 100% Remote?
• Do you live in Illinois, USA?

Language:

• Spanish (Required)

Work Location: Remote