Lazada Hiring For Head of Transport Operations-Singapore at Singapore Full Time

Job Description
• Reporting to head of Transport, his/her main role will be to support HOT driving 3PL end to end operations performance.
• He/She will be leading the improvement of 3PL operations improvements by tracking and improving all 3PL operations KPIs (3PL lead Time, 3PL losts & damaged, 3PL SLA breach, SOP adherence, etc)
• He/She will drive ongoing deep dives on 3PL operations end to end performance (including campaigns) and come up with recommendations on how to optimize current set up.
• He/She will be also responsible for working with other member of the Transport department (3PL KAM, network, contracts, etc.) in order to drive overall 3PL growth, customer and seller experience, as well as costs reduction initiatives.
• He/She will also lead operations root cause analysis with your team and incorporate the findings into key actions for either 3PLs or for our department.
Scope of work
• 3PL e2e Performance Management vs SLA
• 3PL capacity building for campaign
• 3PL backlog clearance vs SLA and final status

Skills & Qualifications
• Requires strong operational background and experience with at least 6-8 years of experiences in last mile operations;
• Requires strong leadership & managerial skills
• Requires strong communication & organization skills
• Requires strong transversal analytical skills to be able to efficiently navigate end to end operations/system topics and there impacts on costs / customer service / seller experience
• Requires strong project management skills and drive improvement initiatives execution to be able to manage a transport operations roadmap.