LBA Hospitality – Fairfield Inn Pasadena Hiring for Hotel Front Desk Agent (Day Shift) at Pasadena, TX Full Time

The Fairfield Inn Pasadena is now hiring a Guest Service Representatives to join our wonderful team! This is a part-time position that will be working 1st shift (7a-p) The hourly rate of pay is $13.00 per hour, and we are now offering the option to be paid DAILY using DailyPay!

Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.

PRE REQUISITES
Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

• Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in:

• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
• Frequent Stay Program
• Reservations procedures including cancellations and “walking” guest
• Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
• Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Manager on Duty functions when necessary or as scheduled

Skills:

• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.

Abilities:

• Multi task, remain associate and guest service centric.
• Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
• Assist with guest issues with professionalism, maintaining hospitable attitude.

SPECIFIC RESPONSIBILITIES

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.

Promote and sell services/amenities of the hotel.

Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.

Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.

Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.

Check all credit cards for validity before the end of the shift.

Learn and utilize PMS.

Ensure all cash, check and miscellaneous departments are in balance at shifts end.

Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.

Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.

Have a thorough working knowledge of emergency procedures.

Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.

Report any unusual occurrences or request to the manager.

Maintain certification from a responsible vendor training if alcohol is served.

Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.

Utilize Service Recovery Log and other necessary communication logs from shift to shift.

Maintain stock/cleanliness in the market area.

Other duties as assigned, of which the associate is capable of performing.

Job Type: Part-time

Pay: $13.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Shift availability:

• Day Shift (Required)

Work Location: One location