LCBO Looking for Store Managers (Weston Road and 401) at Toronto, ON Full Time

Nombre de postes à pourvoir :
2

Pay

$56,688.00 – $96,540.00

Description du poste :
At the LCBO, we aim to deliver remarkable experiences as the trusted destination for the world’s wines, beers and spirits. And it’s our people who deliver this vision every day across our stores, warehouses, and offices. That’s why we are thrilled to announce two new roles for our Weston Road and Highway 401 (Store 1) location in Toronto.

We are hiring two Store Operations Managers who will focus on supporting our employees and leading change by building dedicated teams and enabling our people to reach their full potential. Through effective communication, Store Operations Managers will empower, engage, and coach team members to advance or business goals and drive profitability, while enhancing our brand through demonstrating integrity, accountability, collaboration, and a focus on customer experience.

What makes this position so unique? Reporting to the Store Manager, the Store Operations Managers will have an optimal time in the role (1 year minimum) to provide leadership stability and continuity. Be accountable for the business management including a complete understanding of the interdependent and financial administrative components which drives the “bottom line” efficiency of the store. Performance goals such as units sold per employee, inventory turns, salary to sales, net income as percentage of sales and net promoter score (ensure positive customer and employee experience).

Shifts will be alternated, including days off and rotating shift on Sundays. This will ensure optimal management presence during key periods on the schedule. Review win opportunities, Key Performance Indicators and own the feedback sessions with the store’s leadership team.

This is a fast-paced role requiring the talents of a well-rounded retail leader with excellent relationship building skills, relevant work experience and a deep knowledge of retail. If you are a standout colleague, with a can-do mind-set and are willing to accept new challenges, then this role is for you as we work together to create moments made great!

About the Role (Responsibilities)

Develop employees through regular communication and performance reviews.

Ensures staff understands the bottom-line measurement tools and indicators, so they may contribute to the overall productivity/profitability.

Maintains customer service levels by ensuring all staff is engaged, motivated, trained and follows LCBO’s Standards of Excellence.

Customer-Centric: ensures prompt and courteous attention to customers and drives strategies through staff that enhance the LCBO brand.

Ensures store has a visible and positive image and is aware of the needs of the community.

Demonstrates openness, honesty and building trust with employees, vendors, any persons doing business with the LCBO and our partners.

Demonstrates an ability to analyze, interpret and apply information and trends from the Store Income Statement.

Schedules staff to meet performance standards while adhering to customer service standards, Store budget and the Collective Agreement.

Ensure compliance with LCBO Administration Manual procedures.

Leads appropriate and timely execution of corporate merchandising directives.

Monitors store to ensure shelves and displays are fully stocked and in the appropriate location to provide a “Ready for Business” environment and improve profitability.

Ensures inventory levels are consistent with customer demands Provide leadership in ensuring the effective delivery of French Language Services in all aspects of LCBO’s operations.

Promotes employee participation in local community, charity/ fundraising events.

Maintains a positive profile in the community.

Ensures security of inventory, cash, and assets through application of LCBO Loss Prevention policies (Hard Target), procedures and other directives, policies and procedures.

Demonstrate and promote visible leadership to build an inclusive, safe, healthy, and accountable environment across the LCBO.

About You (Qualifications)

Post-secondary education is preferred; minimum high school education required.

Minimum 5 years management experience in Retail including but not limited to operations, customer service, merchandising, people management, health and safety and loss prevention.

Proven management and leadership ship skills with the ability to act as a collaborative partner and positively influence management and staff to act in the best interest of the LCBO by providing advice feedback and guidance to resolve problems.

Ability to embrace challenges, learn fast and influence change to lead execution of critical initiatives.

Good understanding of and exposure to social responsibility issues, facilities management, security requirements, WSIB and workplace diversity. Proven communication crisis and issues management experience.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. Your contributions are respected and valued. Be part of our voyage as we invest in people and technology to transform our organization.

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Durée :
Heures de travail :
40

Syndiqué / Non syndiqué :
Non-Union

Date de clôture du concours :
February 14, 2022

La LCBO est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Elle s’engage à offrir des mesures d’adaptation conformément au Code des droits de la personne de l’Ontario et à la Loi de 2005 sur l’accessibilité pour les personnes handicapées de l’Ontario.