£23,166 – £24,366 a year
With the largest and most flexible catalogue of learning content on the market we deliver a highly customised learning experience, at a fraction of the cost of a bespoke project. We support organisations globally with their training blend, including personalised learning, gamification and AI-driven performance support.
Due to the continuing growth of our business, Learning Pool is seeking to recruit people to provide technical support (based in our Derry office). Our Customer Success team is the jewel in our crown so these roles will be filled with people who have a real passion for customer satisfaction, understand and are excited by technology and want to grow their careers.
About the role
On a day to day basis, youll be responding to queries from our growing customer base, understanding what the customer is trying to achieve and making this happen for them. This role will involve providing a service to our global customers. Our Success Team must have a technical curiosity, being able to demonstrate a positive and optimistic approach to troubleshooting customer queries in a customer focused environment. They will offer assistance to our learners in accessing our platforms, being able to navigate and assist learners in participating in relevant learning.
Our people will become product experts and assist our system administrators in configuring their platform and advise on best practices.
The Customer Success team provide support 24 hours a day, 7 days per week and we are specifically looking for team members to cover from 2.30pm to 1am, UK time. This will include weekend working on rotation. The full time salary for this role is £23,166 increasing to £24,366 after 6 months.
For more information about our benefits and why you should join learning pool, read more here:https://learningpool.com/why-work-for-learning-pool/
What you will be doing
Roles and responsibilities include:
Who we are looking for
The successful candidate will demonstrate the following:
Please note that the hours of work may be subject to change as we continue to access customer needs.
Working at Learning Pool
The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with our customers. One that makes a real difference with a 98% customer recommendation rate. With over 260 people across seven offices, we are a full-service online learning provider, offering off the shelf and custom content, learning platforms and analytics to over 1,100 organisations and 5 million learners around the world.
Learning Pool is a Gold Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen’s Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards. In addition, the Group is the only Strategic Leader offering Lower Total Cost of Ownership solutions in the 2021 Fosway Digital Learning 9-Grid.
Closing date for receipt of applications is 22nd June 2022
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