Ledra Brands Looking for Customer Service representative at Orange County, CA Full Time

We are seeking a responsible and highly motivated Customer Service representative with a strong background in E-Commerce.

Examples of Essential Duties and Responsibilities:

• Process orders, provide order status (ESD) via phone, e-mail and/or e-commerce portal.
• Provide pricing and availability of product.
• Maintain and upload daily E-Commerce inventory feed.
• Provide tracking information and issue Returned Material Authorizations (RMA).
• Respond in a timely manner to customer questions and inquiries.
• You may perform other administrative responsibilities as assigned by Management.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work assignments of different position and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Must be willing to wear multiple hats, be flexible and pitch in whenever and wherever needed to get the job done.

• Excellent written and verbal communication skills.
• Strong team player that is highly motivated and can work independently, detailed oriented, organized, and efficient.
• Excellent technical capabilities to include MS Office (Word and Excel).
• Ability to handle multiple tasks in a fast-paced environment.
• Willingness to learn new product information and seize opportunities to expand your job knowledge.
• Strong Customer Service experience.
• Minimum of 5 years’ experience is preferred.
• Knowledge of NetSuite software is a PLUS!

To be considered for this position, please email or fax resume to the following:
[email protected]
(714) 259-7919