LEGO Hiring for Seasonal Global Operations Support Team Administrator at Enfield, CT Full Time

Are you driven to make it right when it all goes wrong? Join the Global Operations Support Team and become a champion of consumers and guardians of the LEGO Play Promise.

LOCATION: Enfield, CT

Core Responsibilities

This role will be in our Enfield, CT location. You will be required to work in the office three days a week. This is a long-term temporary role until the end of January 2023.

• Provide a positive consumer shopping experience by carrying out assigned tasks in a timely and accurate manner
• Support the Critical Errors process to ensure effective communication and timely resolution of critical errors / outages
• Handle email, service requests & web-chat questions from colleagues across the company with high levels of customer satisfaction and a first contact resolution mindset
• Participate in User Acceptance Testing when required
• Have a continuous improvement mindset and highlight opportunities from your daily work that will improve the overall quality and efficiency of the team and/or the department
• Mail room responsibilities: sorting, distributing, and scanning of mail items as well as gift card processing

Play your part in our team succeeding

The Global Operations Support Team Administrator is at the forefront of our back-office activity and responsible for carrying out a number of tasks accurately that ensure our consumers who have placed online orders receive their goods in the quickest possible time. This role requires a high level of attention to detail due to carrying out large volumes of work which require a high degree of quality. You will be first responders to advisors and colleagues who need support on order queries and deliver outstanding customer experience.

Do you have what it takes?

• Experience in consumer service and relevant back-office processes advantageous but not mandatory
• A positive, can-do attitude, comfortable with adversity and the flexibility to respond to (at times quickly) changing business needs
• Ability to communicate effectively and clearly across different groups (verbal/written).
• Highly organized with the ability to effectively maintain & administer error and change request backlogs
• Ability to work autonomously and able to make data driven decisions
• Great attention to detail & focused on delivering outstanding results on a regular basis

Join the global LEGO team

What’s in it for you? Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based

Colleague Discount – We know you’ll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.

Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at the LEGO Group.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for those with disabilities – LEGO systems endeavours to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at
1.860.394.3769. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

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