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United Kingdom
LifeWorks Hiring for Remote Part-Time Client Care Counsellor at Glasgow Full Time
Build a meaningful career
At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
A Client Care Counsellor manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.
Responsibilities
- Assess client’s needs and provide immediate telephone crisis counselling/interventions to employees and family members of customer organisations
- Identify the presenting problem and determine appropriate service response level as per case response level standards
- Assess client’s risk level and provide appropriate safety and action planning where necessary
- Offer counselling interventions to clients who may only require immediate support in the moment
- Work collaboratively with other clinical and non-clinical teams to ensure a seamless client experience
- Meet key objectives around call volume and quality.
Succeeding as a Client Care Counsellor will require the following core qualifications and skills:
- Hold a relevant qualification in Counselling (minimum Level 4 in England and a minimum Level 10 in Scotland)
- Minimum of 100 accrued counselling hours.
- Membership with a professional association is a requirement
- Strong computer skills and mastering current software and applications (such as Microsoft Office)
- Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.
- Good clinical judgement and understanding of your responsibilities regarding confidentiality
- Strong work ethic and professionalism
- Ability to work over the phone and through chat
- Ability to adapt to both the ever changing client and organizational needs
- Ability to work in a fast-paced environment and to multi-task, when needed
- Strong empathy and listening skills
- Flexibility to work shifts, weekends, evenings, holidays etc. as per business needs
- Commit to 28 hours per week, to be worked over 4 days, Monday through Sunday
Professional Development
By working at our Care Access Centre, you will have the opportunity to develop a variety of professional skills as well as address constructive, interesting, and rewarding challenges. The diversity of the clients and the problems encountered will allow you to develop your skills rapidly as a clinical practitioner. In addition, you will have the opportunity to share your clinical knowledge with a multidisciplinary team of more than 50 clinicians from various fields! Different avenues, depending on opportunities, are also possible in terms of advancement for those demonstrating excellence in their work, as LifeWorks continues to grow and offer different modalities to support our clients (tele-counselling, face-to-face, chat counselling, etc.).
Advantages to joining our team:
- This is a virtual role with opportunities to work from the Glasgow office if preferred.
- You will receive a robust program of training to prepare you for the role.
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You will receive a permanent position with a competitive benefits package:
- Pension benefit
- Private Medical Insurance including Digital GP
- Healthcare Cash Plan
- Dental Plan
- Life Insurance
- Group Income Protection
- 24 paid holidays per year in addition to 8 bank holidays (Pro-rated for part time staff)
- Clinical Excellence Awards – rewarding performance of our counsellors when they meet key metrics.
- EAP support provided internally in a fully confidential manner to ensure you get the support you need.
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- You will benefit from growth opportunities in a company that promotes from within. Career paths include Tele-counselling, Video-counselling roles and Organisational Services role (Trauma and Management Consultations)
- You will work in an environment that values employee engagement, innovation and client service excellence.
Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to
Fulfilling work that matters
LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.
