Locke Lord Hiring for CRM Specialist – JR550-7102 at Chicago, Illinois Full Time

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https://illinoisjoblink.illinois.gov/jobs/11604391 Success is always
within your reach at Locke Lord.

Locke Lord is a premier full-service law firm that has earned a solid
reputation for complex litigation, regulatory and transactional work on
behalf of clients in important and growing industry sectors around the
world.

At Locke Lord, our diverse and inclusive culture of collegiality and
collaboration – core values of the Firm – across all of our offices and
practices is ultimately reflected in our client experience by
culminating in a deep understanding of our clients’ businesses.

Locke Lord is proud to uphold a collective sense of integrity. Our Firm
invests in your professional growth, whether you are a seasoned
professional or a recent graduate. In addition to lawyers, we hire
problem solvers to deliver creative solutions across numerous
disciplines, including marketing, technology, accounting, human
resources, practice support and office services. We reward our employees
with a team oriented work environment, competitive salaries, and a
comprehensive benefits program.

General Statement of Duties:

Locke Lord LLP has an immediate opening for a CRM Specialist. Reporting
directly to the Senior Marketing Technology Manager, this individual
would become a highly valued member of the Firm’s Marketing Department
and is responsible for assisting with all aspects of the Firm’s CRM
software and email campaign software. The role focuses on data quality,
onboarding new attorneys, training, reporting, customizations and
managing marketing lists.

Duties & Responsibilities:

• Oversee the day-to-day administration and maintenance of the Firm’s
  CRM software and serve as product champion throughout the Firm.
• Serve as the primary contact point for the CRM, including answering
  user questions, investigating issues, providing recommendations for
  enhancements and being the primary point of contact with the Firm’s
  CRM vendor.
• Oversee data quality initiatives and projects in the CRM, making
  recommendations on data standards and areas for cleanup.
• Onboard new lawyers to the CRM, including working closely with the
  Firm’s IT Department to create user accounts.
• Develop and maintain CRM training materials, including videos and
  written instructions.
• Work with the Senior Marketing Technology Manager and the Marketing
  Department’s Senior Leadership Team on strategic initiatives and
  enhancements to increase process efficiencies and CRM utilization
  across the Firm.
• Work on potential integrations with other Firm systems and
  troubleshoot issues with existing integrations.
• Coordinate with the Firm’s IT Department on any internal issues
  with the CRM and email campaign software.
• Build reports in the CRM, including using Power BI to generate
  advanced reports.
• Provide analytics on CRM usage and identify success stories to share
  in Firm communications to increase engagement.
• Lead the ongoing training for Marketing Department members in using
  the CRM with the Firm’s email marketing software, showing users how
  to track attendance and utilize advanced fields.
• Serve as the primary point of contact for the Firm’s email
  marketing software, overseeing support tickets and staying on top of
  new features, offering suggestions for possible enhancements.
• Responsible for regular email campaign analytics, including
  analyzing timing, offering recommendations based on data and
  proposing A/B testing when appropriate.
• Work closely with members of the Digital Marketing team on other
  assigned tasks as necessary, including website and blog postings.

Education & Experience

• Bachelor’s degree with a minimum of 3 to 5 years working in a
  professio al services environment. Prefer experience in the legal
  industry.
• 3 to 5 years of experience working with a CRM, preferably Microsoft
  Dynamics.
• Experience with email marketing campaign software, preferably
  Vuture. Experience with A/B testing and email analytics is a plus.
• Experience developing and delivering CRM training to users.
• Strong Excel skills, including strong knowledge of pivot tables.
• Strong verbal and written skills, good at offering solutions to
  problems and providing support for their recommendations.
• Superb attention to detail and highly organized.
• Strong work ethic and commitment to providing exceptional customer
  service.
• Maintain composure under pressure in a highly dynamic fast-paced
  environment.

Additional Information

Supervisory Responsibility – This position does not have any direct
reports.

Work Environment – This position is a hybrid position working in
either the Chicago, Dallas or Houston office three days a week in a
professional office environment and two days remote.

Position Type/Expected Work Hours – This position is exempt for
purposes of federal wage-hour law and not eligible for overtime compensa