This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11041753 Job Description
Summary
Provides support via phone, e-mail and chat for various PC hardware and
software applications.
Essential Duties and Responsibilities
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Experience / Technical Requirements:
– Operating Systems: Windows 7, Windows 10
– Office 365 Support
– User creations/terminations (tasks/requests)
– End-user self-service tools
– Cloud support – multiple device data syncing
– ServiceNow or other ticketing systems
– Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
– Internet Service Provider (ISP), Cable Modem, and Internet Support.
Certifications
Other Skills and Abilities
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal
smart phone with 2-factor authentication capabilities that can willfully
be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that
should be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with dis bilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly
required to sit, talk, see, hear, and use hands and arms. The employee
is frequently required to stand; move about, climb steps or balance and
stoop, kneel, crouch, or crawl. The employee may occasionally lift
and/or move up to 10 pounds.
The above statements describe the general nature and level of work being
performed by individuals assigned to this classification. This is not
intended to be an exhaustive list of all responsibilities and duties
required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ
people who are qualified by reason of education, training, experience,
and demonstrated performance. We value diversity and inclusion at our
company
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