Lumen Hiring for Intern – Solution Support Associate – Summer 2022, Virtual/ Work from Home at Denver, Colorado Full Time

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Be a part of an internship program, driving human progress through technology. During a 10- week period (June 3, 2022 – August 12, 2022) our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time.Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

Interns within the Strategic Enterprise and Public Sector Organization will be a part of an accelerated learning experience, to challenge skills learned in the classroom and develop new skills while working on active Lumen work projects. In this role, our goal is to provide our intern with a wide exposure to Lumen products and various organizations. He/She/They will work closely with the Solution Support Team to help off-load process related work from the SE Community. The objective is to free up SE time to drive complex Integrated Compute Solutions impacting Sales Performance.

The Experience

• Innovate – to deliver solutions to real business problems

• Transform – your skills and knowledge through challenging work projects

• Connect – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.

• Impact – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

The Main Responsibilities

• Immersion Training/Education: technical on-boarding education track while shadowing lead engineers and learning the Lumen way.

• Build proficiency in various tools required to perform successful research tasks and order submission.

• Attend informal and formal presentations/trainings from technical specialist and sales peer audiences. Learn, learn, learn.

• Customer Engagement: under supervision may attend customer meetings via collaboration tools and sometimes in person.

• May work with technical teams in preparing proposal & presentation materials to include research, mock strategy discussions and solutions reviews.

• Customer Success: support creation of solution design documentation and data capture processes during sales cycle

The ideal candidate is a self-starter, takes initiative, has a keen attention to detail, strong organization skills, communication skills, and maintains a professional demeanor.

Qualifications

• Pursuing a Bachelor’s or Master’s degree in Computer Science, Telecommunications, or closely related field.

• Enrolled at a 4-year accredited college or university, rising senior or master’s level education status at the start of the internship, graduating August 2022 – June 2023.

• 3.0 or above cumulative GPA preferred

• If position is in office, must have transportation to/from work daily

• Must be available to work 30 – 40 hours, during the specified 10-week timeframe.

What to Expect Next

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position. A separate email invitation will be sent to you (check your spam) within 6 hours of application. For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application. Thank you!

Requisition #: 262852

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.