Luna Physical Therapy Hiring for Schedule Coordinator Physical Therapy at Rocklin, CA Full Time

Appointment Scheduler – Rocklin, CA

***We offer medical/dental, and 401k benefits, a fun collaborative environment with a fast growing, innovated company that is changing the face of healthcare!***

*Hybrid work from home options*

*Minimum 6 mos of on the job training and must meet performance expectations

About Luna and the role:

Here at the Luna headquarters in Rocklin,the Appointment Scheduler will be responsible for answering incoming calls from both new and recurring patients and scheduling them with available physical therapists in Luna’s network. Our ideal candidate will be able to work efficiently while exhibiting exceptional communication skills and professionalism in order to ensure a high level of customer service and patient satisfaction.

Luna is the leader in on-demand physical therapy. We enable exceptional, convenient, affordable, and safe care to be delivered via in-person delivery and in-app exercises. Luna’s platform connects our vast network of exceptional physical therapists with patients seeking care where it is most convenient – their home, office, or gym. Luna is currently helping patients recover faster across the United States, and works with health systems and employers nationwide.

What you will do:

• Manage the registering, scheduling and rescheduling for all new and existing patients
• Record Management – Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.)

• Receive, screen and coordinate telephone calls from healthcare providers

• Place outbound calls and emails to patient leads

You will be a good fit if you have:

• Office/Admin Experience, 1 year required
• Demonstrate a high level of customer service and interpersonal communication skills
• Call/Contact center or other high call volume experience, preferred
• Proficient with Google Suite
• Highly detail-oriented
• Ability to multi-task in a fast-paced work environment
• High School Diploma or equivalent

Physical therapy, delivered.www.getluna.com

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Office: 1 year (Required)

Work Location: One location