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Lyra Health Hiring for Customer Success Associate at Remote Full Time
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
Lyra Health is looking for a Customer Success Associate who is energized by engaging with customers, building relationships and delivering results. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, who is passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
Resonsibilties
- Serve as the primary relationship owner for our SMB segment employer customers (500 -1,000 lives)
- As one of the first hires in our new SMB Department, you will have the opportunity to shape how we support our customers as we build a new strategy for the future
- Partner with marketing to develop scalable ways to deliver engaging campaigns for your customers
- Be a point of escalation for customers’ strategy, product training, and non-technical support questions. Answer strategic customers’ questions from your customer base via a queue
- Share results with customers formally on an annual basis. Support customer questions related to our self-service dashboard via a queue
- Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year
- Help build processes, internal enablement, and servicing tactics as we establish our strategy for supporting SMB customers.
Qualifications
- 3+ years experience in implementation and/or customer success, ideally in the area of HR / Benefits / Healthcare with employers or other large groups
- Experience managing relationships with customers with an employee headcount ranging 500 -1,000
- Passion for mental health and changing the healthcare landscape
- Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
- Ability to prioritize and balance multiple customers
The anticipated annual base salary range for this full-time position is $76,000 – $116,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location.
At Lyra, base salary is only one aspect of an employee’s total compensation package, which additionally may include discretionary restricted stock unit awards, comprehensive medical and dental coverage, and retirement benefits. This role may also be eligible for discretionary bonuses or commission payments.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability, genetic information or any other category protected by law.
