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New Zealand
Maersk Hiring for Export Documentation Coordinator Job at Auckland Full Time
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Has responsibility for handling daily Documentation tasks in line with
the Client/Process IOP’s and ensures quality of service is maintained at
all times.
May support peers with technical or process related challenges during
process execution
the Client/Process IOP’s and ensures quality of service is maintained at
all times.
May support peers with technical or process related challenges during
process execution
Purpose of the role
To ensure we achieve our business plan objectives by being responsive to clients’
needs and delivering first-class service. To have procedures and practices in place
which ensure efficient and cost-effective delivery of cargo.
needs and delivering first-class service. To have procedures and practices in place
which ensure efficient and cost-effective delivery of cargo.
Key Responsibilities
The key functions (but are not limited to) are as follows:
Import / Export
Import / Export
- Plan resources required for vessel manifesting
- Ensure manifesting security obligations are met
- Liaise with overseas agents and customers to ensure efficient delivery of services
- Attend to customers general enquiries
- Arrange transshipments as required
- If required, visit clients to identify customer service requirements and resolve service delivery issues
- Assist with general office duties where required
- Assist with accounts receivable and credit control as required
Import
- Receive, check and process import manifests
- Complete corrections as required
- Distribute manifests to local authorities
- Produce and send arrival notices and invoices
- Issue delivery orders and collect freight and charges in accordance with established procedures
- Ensure cargo is delivered from the wharf in a timely manner
Export
- Process exporters’ bills of lading in a timely and accurate manner
- Issue bills of lading and collect freight and charges in accordance with established procedures
- Check preliminary manifest against bills of lading
- Prepare manifest
- Complete manifest corrections as required as per correction procedure
- Return all export Bills of lading within one working day of: receipt of payment, shipped on board, cargo receipt, receipt of the SLI, as appropriate
- Within three months of joining to be able to:
- 1) Enter, on average 300 Bills per Month
- 2) Keep the rate of all corrections to 16% or less per month
We are looking for
- Have a high level of customer service skills
- Have a reasonable level of mathematical skill to be able to understand and calculate percentages and foreign exchange rates
- Have analytical and problem solving skills
- Understanding of shipping procedures
- Be able to work under pressure and to strict deadlines
- Intermediate proficiency with Microsoft Office with particular focus on Excel and Word
- Experience in typing, data entry and formatting documents
- Have a typing speed of 7,500 kph or 45 wpm with 95% accuracy
- Familiar with Outlook or similar e-mail system;
- Effective and clear communication skills (both verbal and written), dealing with Vendors, other departments and customers;
- Highly organized and effective time management skills;
- Impeccable attention to detail and ability in assessing potential issues in complex systems and workflows
- Deadline driven, able to work and maintain highest work standards.
