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Manchester City Council Hiring for Education and Health Care Plan Co-ordinator Job at Manchester, England , UK Full Time
About The Role
Working hours: 35 hours per week
Contract type: Permanent
This role is subject to:
- DBS (Disclosure and Barring Service) clearance – this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request
The role holder will:
- Coordinate and contribute to the provision of a high quality service to support service users and promote their independence ensuring service standards are achieved, maintained and improved.
- Contribute to engagement of service users with support services provided by both statutory and voluntary agencies, ensuring that they are supported and able to contribute positively to the community.
- Assist with establishing and maintaining partnerships with a range of stakeholders and agencies in line with City Council policies and procedures.
Key Role Accountabilities:
- Coordinate and contribute to a responsive and efficient service user assessment service to determine their support needs and provide expert advice on a range of realistic and sustainable options within the context of relevant legislation.
- Ensure service users are referred to support services as necessary to improve outcomes and establish and maintain close working arrangements with other agencies and stakeholders.
- Work in collaboration with stakeholders and partners to actively help and support the identification and reduction of safeguarding risks to vulnerable residents of the city.
- Respond to all queries from stakeholders, including both internal and external customers, in an efficient and courteous manner, using initiative and creative skills to respond appropriately to problems that arise.
- Work proactively and efficiently to manage workloads in a demand led and front line service and incorporate a flexible approach to problem solving.
- Ensure all records, processes and systems are up to date and maintained to assist with data collection and performance management.
About the Candidate
You will:
- Coordinate and contribute to the provision of a high quality service to support service users and promote their independence ensuring service standards are achieved, maintained and improved.
- Contribute to the engagement of service users with support services provided by both statutory and voluntary
agencies, ensuring that they are appropriately supported and able to contribute positively to the community. - Assist with establishing and maintaining partnerships with a range of stakeholders and agencies in line with City Council policies and procedures.
About Us
We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.
When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that’s fairer for everyone who lives, works, volunteers, studies or plays here.
To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.
Creating an inclusive team at Manchester City Council
At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. If you want to find out more about the role, our culture, flexible arrangements or any adjustments, please let us know by emailing [email protected]. If you are invited to interview we will ask you if you require any adjustments in order for you to best demonstrate your suitability for the role in the interview process.
If you would like to access the job details in another format, such as large print, audio or printed on a coloured paper, please email [email protected] or call 0161 227 3373.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Accessibility
As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.
We’ve also included some useful tips on how to submit the best application.
When you join us
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Other relevant information
Greater Manchester Continuous Service Commitment
Our Manchester Strategy/Behaviours.pdf
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