Marriott Townplace Suites Hiring for Front Desk Agent at Littleton, CO Full Time

Join our growing company. Today, we consistently rank at the top in customer satisfaction, RevPAR performance, and employee morale. We live by our core values each every day, family environment, at your service, integrity, and authenticity, and always moving forward.

It takes teamwork to make experiences memorable as a Front Desk Agent you will add value to our team!

Job Description

• As the ‘face’ of the front desk and the first point of contact for guests, always maintain a welcoming and hospitable attitude.
• Find it easy to acknowledge guests and team members with a smile.
• Confirm all details of the reservation upon check-in, make sure all amounts are correct, and ask for any special requests. Inform the guest about all amenities of the hotel and wish them a great stay.
• Always abide by the security procedures without exception.
• Genuinely pay attention to all guest feedback. Always ask how their stay was upon checkout and write down any items that need to be fixed/done better and inform management accordingly.
• Frequently check arrivals and departures of the day to make sure everything is up-to-date, rooms are assigned correctly, no requests are missed, and room inventory is good.
• Make 100% sure to abide by all personal hygiene rules. Avoid eating food items that could cause body odor before work. Use deodorant as necessary.
• Be well-groomed for men and use light makeup for women.
• Maintain a presentable, decent, and professional attitude at all times. Be aware that the hotel team is constantly observed by guests and coworkers.
• Make sure to receive all notes of the previous shift, read the logbook, and make sure to note down and follow up with all requests from guests, vendors, and coworkers.
• Do not hesitate to call the manager in case of hesitancy about an issue or need help.
• Count the front desk bank at the starting and end of the shift to make sure it makes up the predetermined amount.
• Make sure the lobby, front desk, entrance, and office are always clean. Wipe down all surfaces at the lobby regularly.
• Make sure the complimentary coffee station is clean, all items are stocked, and the beverages are fresh.
• Complete all additional tasks given by management.

Requirements

• High School diploma is required.
• Previous hotel experience is preferred.
• Bilingual is plus

Schedule

The work schedule is based on the demands of the business. AM, PM, nights, overnights, weekends, and/or holiday availability are required.

Disclaimer

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location: One location