The receptionist also works to verify all insurance eligibility as presented by patients who are to be seen by the dentists. Additionally, the receptionist will likely be the person called upon to provide insurers with any necessary records to verify procedures and findings by the dentist. Finally, the receptionist handles much of the scheduling for the office. She or he deals with incoming phone calls and directs inquiries appropriately.
The front desk receptionist processes all incoming mail and directs it to appropriate personnel as required.To work in this profession, a person usually needs a high school diploma or equivalent; there is some vocational education and job placement offered by some training schools, which may be beneficial or preferred. A receptionist must be organized and have strong phone and computer skills. He or she must be patient, understanding, and act as a pleasant and welcoming presence in the office.
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