Pay Rate: $17-18/hour-depending on skills and direct related experience
$1500 Sign On Bonus and Incentive Pay
Work from home opportunity for qualified candidates
Available full-time shifts (no weekends):
We offer a nice selection of benefits, 401k, paid training, a generous PTO plan, paid holidays, incentive pay, and advancement opportunity.
Our office is conveniently located in Grand Rapids by the airport.
The Patient Services Representative is responsible for clear, concise, and professional communications with patients, guarantors, and insurance companies. PSRs are responsible for resolving patient accounts efficiently and thoroughly while providing exceptional customer service, while utilizing multiple systems and aids to problem solve and educate callers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answers phone calls from patients, guarantors, and insurance companies.
Researches accounts to provide correct balance, payment, and insurance information, as well as educate callers regarding insurance billing and payment options.
Recognizes and resolves insurance and billing errors.
Brings patient’s accounts to resolution via immediate payment in full, setting up payment plans, post-dating payments, finding insurance, or offering settlements or discounts, as well as recognize appropriate reasons for patients to dispute balances.
Keeps informed and up to date on the proper procedures and protocols for each of our providers.
Makes outbound calls to patients or guarantors regarding past due balances as well as to advise them of information given to us by their insurance or the provider regarding their accounts.
Documents all work performed in accurate and concise manner according to MedData best practices.
Handles all calls with efficiency and accuracy as well as exceptional customer service.
Other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
High school diploma or equivalent is preferred except where required by our client.
Customer service experience
Professional, accurate, clear and concise communication
Detailed and thorough
Positive and encouraging attitude
MedData believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
Just some of the benefits we offer:
Medical, Dental & Vision Insurance
Paid Time Off: Up to 3 weeks first year PTO plus 7 paid Holidays
Employee referral bonus program
Teamwork: We believe in teamwork and having fun together
Career Growth: Gain great experience to promote to higher roles
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer
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