Moen Looking for Customer Service Representative (Remote) at United States Full Time

JOB SUMMARY:

Moen is currently recruiting for remote call center agents. Moen will provide all necessary equipment to be successful. This position will work 10:30am-7pm EST (9:30am-6pm CST, 8:30am-5pm MST and 7:30am-4pm PST).

The Associate Product Consultant is be the first person that consumers interact with when they have general product, installation or warranty questions. In order to provide world class customer service to our customers, our employees are well trained in Moen products. All incumbents go through 200 hours of training; which include virtual classroom training as well as on the job training (OJT) where he/she will be paired with an employee to ensure success on the phones.

RESPONSIBILITIES:

• Handles and resolves general product or service calls from consumers by identifying the issue, determining the cause of the problem, and selecting and explaining the best resolution. Escalates complex issues to the Lead Product Consultants
• Delivers a customer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen Incorporated
• Discusses solutions in challenging/sensitive consumer situations that have a positive outcome for both Moen and the consumer
• Demonstrates consistent achievement in meeting all required quality, call management and productivity standards as well as adheres to all processes, standards and procedures within the Consumer Services Center
• Documents troubleshooting efforts and consumer information as required
• Performs other duties and/or special assignments as needed