Methodist Le Bonheur Healthcare Hiring for Hospice Office Assistant Job at Memphis, TN Full Time

Summary

Responsible for the overall clerical functions of the nursing station/front desk. Works collaboratively with the clinical team, the Hospice Residence Office Assistant participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Must be proficient in the Microsoft Office program or programs (Word and Excel) as indicated in the specific function within the department.
• Skill and proficiency in performing secretarial responsibilities such as typing and letter composition.
• Skill and proficiency in oral and written communication including spelling, grammar, punctuation, and composition.
• Proficient in use of basic office equipment; multi-line phones; and data entry.
• Demonstrated organizational skills with ability to set priorities and meet deadlines.
• Ability to evaluate problematic situations and be able to adapt, respond to, and/or notify/advise appropriate staff in order to resolve the situation/issue.
• Demonstrates discretion in dealing with confidential information and sensitive issues.
• Proven record of providing excellent customer service both internally and externally.

Key Job Responsibilities

• Serves as a support resource to patients, families and guests, nursing and medical staff at the Hospice Residence.
• Incorporates the customer service value and standards into daily work activities and experiences with patients, families, visitors, physicians and co-workers to ensure good communication and enhance patient / family satisfaction. Courteously greets patients, visitors and other customers; determines their needs and provides information or directs them to the appropriate person.
• Answers the telephone and screens calls in a timely, courteous manner. Obtains information required for response to the caller. Direct calls as appropriate to other parties, and/or takes accurate messages.
• Answers patient call lights in a timely manner and immediately, if possible. Responds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate.
• Receives, contacts individuals and disburses packages from FedEx and UPS, etc.
• Provides tours of the Hospice facility to families and caregivers.
• Intiaties and prepares paperwork on patient admission, discharges, and transfers.
• Maintains complete and accurate medical records through timely filing of results and treatment documents, periodic chart thinning and replenishing of chart forms. Collects and enters data for departmental reports; runs reports in accordance with departmental needs.
• Ensures that chart made for the patient has all necessary documents and labels in place, etc.
• Prepares weekly reports for IDT meetings.
• Types or transcribes letters, memos, reports, or other documents from handwritten notes, rough drafts or dictation, in a professional and timely manner.
• Performs a variety of activities to ensure a clean, safe and stocked unit environment for patients, visitors and staff.

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work – exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.