MGM Resorts International Hiring for IT Operations Center Analyst ( Corporate) at US, Nevada Full Time

Location:

US, Nevada

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race .

It is the primary responsibility of the Operations Center Analyst to ensure applications and systems remain operational for the MGM Resorts Corporation. All duties are to be performed in accordance with departmental and MGM Resorts policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Triage incidents escalated from Service Desk and Field Technology Support groups via ticketing system, e‐mail, or phone

• Properly escalate unresolvable issues to Operations Center Level 2 team or appropriate vendor

• Monitor and manage all corporate systems under Information Technology systems responsibility

• Perform troubleshooting tasks including stopping and starting interfaces, reviewing system drives and clear files to gain space for efficient performance of applications.

• Create and update knowledge documentation for First Call Resolution.

• Identify ticket routing gaps and work with Service Desk to correct or improve gaps.

• Identify reoccurring issues and finding ways to permanently resolve by working with Operation Center Level 2 support or the appropriate vendor

• Formally document all incident tickets per a predefined standardized process

• Advise management of major system or application issues

• Keep end users informed of system status

• Responsible for paging system/application outages and providing updates of those outages to IT departments  Performs other duties as assigned

• Perform all other job‐related duties as requested.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Computer Science, Engineering or a related field or equivalent work experience.

• At least one (1) years’ experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported, such as such as Opera, LMS, Infogenesis, Patron Management, SpaSoft, and/or Stratton Warren.

PREFERRED:

• Previous Information Systems experience working with the following systems: Windows Server, Linux Red Hat Enterprise Linux, VMware or similar experience.

• One (1) or more years in an application and network support role with a demonstrated track record of development of more and more complex solutions

• Experience with Opera, Infogenesis, and/or Patron Management, preferred  Previous experience working in a similar resort setting

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com