Michael Page CA Hiring for Customer Care Coordinator – Premium Homes – Vaughan Job at Vaughan Full Time

• Coordinating and conduct pre-delivery presentations with home purchasers in compliance with the Tarion new home warranty program and Ontario Building code
• Conducting pre-delivery presentation with purchasers
• Documenting purchaser requests
• Efficiently completing all documentation, ensuring all information is accurately tracked in Newstar
• Ensuring all extras and upgrades are in the home
• Responding to the needs of the purchasers throughout the different phases of their new home buying experience
• Effectively and positively communicating and report progress and trade intervention requirements to on-site Customer Care Coordinator, Site Superintendent, and Construction Managers
• Preparing and providing weekly summary reports to include PDI appointments and schedules
• Assisting and following up on outstanding service work
• Coordinating pre-delivery presentations according to the construction schedule
• Participating in conciliation for identified warranty items as required to various sites
• Conducting inspections of sales offices and model homes. Ensuring work orders are issued to trades and follow up to completion
• Meeting with homeowners to review deficiencies and coordinating trades access to homes
• When not conducting QA’S or PDI’S must assist customer service with administrative duties such as filing, data entry, etc.MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual’s status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants

• Proven ability to deliver exceptional customer service
• Ability to work effectively and professionally individually or in a team setting
• Excellent written and verbal communication skills
• Previous experience in the home construction service industry
• Knowledge of Tarion (new home warranty act) and OBC
• Knowledge of construction processes
• Demonstrated ability to manage conflict and convey solutions for problem resolution
• Valid driver’s license
• Computer knowledge and previous experience with handheld computerized system
• Newstar experience an asset but not necessary

Headquartered in Vaughan, our client is one of the GTA’s most established low-rise home builders. With 17 years of experience under their belt and an ever-growing list of upcoming projects, they are poised to grow exponentially within the next five years. As a recognized leader in home building, design, and development, we are in search of the GTA’s top talent to join this rapidly expanding team of construction professionals.

• A competitive salary of $50,000 to $65,000 (dependent on experience)
• Health & wellness bonus
• RRSP contribution
• Discretionary bonus