Milestone IT (Milestone Information Technology) Looking for IT Desktop Support Technician at Auckland, Auckland, New Zealand Full Time

• Immediate start
• Auckland Location
• On-site support

?️ Looking for a Skilled IT Desktop Support Technician? Look No Further! ?️

Introducing our exceptional Desktop Support Engineer Level 1/2 position! Are you seeking a dynamic role that combines technical expertise with excellent problem-solving skills? Look no further, as we have the perfect opportunity for you!

? Job Title: Desktop Support Engineer Level 1/2 ?

? Key Responsibilities

• Provide first and second-level technical support for desktops, laptops, software applications, and peripherals.
• Diagnose and troubleshoot hardware and software issues promptly and effectively.
• Install, configure, and maintain operating systems and applications.
• Set up and manage user accounts, permissions, and profiles.
• Ensure timely resolution of all technical support tickets.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Conduct hardware and software inventory management.
• Document support activities, solutions, and knowledge base articles.
• Offer exceptional customer service and support to end-users.

? Required Skills And Qualifications

• Proven experience as a Desktop Support Engineer (Level 1/2) or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network protocols, including TCP/IP, DNS, DHCP, and VPN.
• Proficiency in troubleshooting hardware and software issues.
• Hands-on experience with Active Directory, Exchange, and Office 365.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact [Sam Menon] on [03-96706682].