Millennium Hotels and Resorts Looking for Concierge (Ref: MSA) at Auckland City, Auckland Full Time

Looking for the next step up in your hospitality career?

This could be your moment.

We are M SOCIAL AUCKLAND. Together with Millennium, Copthorne and Kingsgate Hotels, we are one of New Zealand’s largest hotel operators and part of an expanding international network of hotels. We are known for creating memorable guest experiences that start from the moment our guests walk through the door during their stay with us. As travellers reignite their passion to explore this region, we need a Concierge to assist our team in ensuring everything is perfect as we welcome them back.

That’s where you come in.

Here’s what you can expect when you join our team:

• Career development and nationally accredited training opportunities
• Discounted hotel rates nationwide and internationally
• Meals on shift
• Discounted car parking

About the Role:

We are looking for an enthusiastic and experienced Concierge to join our busy Front Office team. You will promote positive guest experiences through welcoming guests, explaining hotel facilities and anticipating guests’ needs. Responsible for supervising and coordinating the daily portering operations including following up on any outstanding items from previous shifts and preparing items for future shifts

Key responsibilities:

• Provide guests with a warm welcome and departure
• Assist with guest luggage
• Attend to guest requests
• Ability to work day and night shifts

Benefits:

• Career development and nationally accredited training opportunities
• Discounted hotel rates nationwide
• Meals on Duty
• Uniform

Key skills and experience:

• Full, clean New Zealand drivers license (this is a requirement for this role)
• Proven customer service skills
• Solid experience as a Concierge in Luxury Hotels
• Excellent English is essential for this position
• Professional manner and impeccable presentation
• Physical capability to lift and transfer guest luggage
• Flexibility to work all shifts including weekends