Ministry for the Environment | Manatū mō te Taiao Looking for Kaiwhakahaere Whakarato Matua | Senior Service Delivery Manager at Wellington, Wellington Region, New Zealand Full Time

• Wellington Location
• Permanent Position

Mō tēnei tūrangi mahi | About this role

Are you a skilled and dynamic Senior Service Delivery Manager (SSDM) with a passion for delivering exceptional services, and driving IT transformation? If so, we have an exciting opportunity for you at MfE.

As the SSDM, you are the go-to person for business units interested in utilising IT. You will be responsible for overseeing the end-to-end delivery of our services to business units and ensure maximum business value is leveraged from technology investments.

You are driven by innovation and continuous service improvement and will be pivotal in helping the Ministry accomplish its strategic goals by providing the proper tools, technologies, systems, and support.

The SSDM will focus on the development of both an annual work programme as well as the day to day delivery of ICT services to the Ministry and have a deep understanding of IT government compliance, ensuring our operations meet regulatory standards and industry best practices.

This role collaborates with vendors to maintain strong relationships, meeting service level agreements, and resolving any escalations. The SSDM also collaborates closely with the Information Management Team. Internally the role will understand and manage the ICT business needs of customers and ensure maximum business value is leveraged from technology investments, and drive innovation and continual service improvement.

We need a SSDM for tomorrow’s world. We are embarking on an exciting IT transformation to elevate our services to the next level. As the SSDM, you will be at the forefront of this transformation.

Ngā pūkenga me ngā wheako | Skills and experience

Our Ideal Candidate Will Bring

• 5 or more years experience in equivalent ICT service delivery management role
• A demonstrable dedication to customer service and a strong customer service ethic
• Detailed understanding of ICT operations and infrastructure platforms in an enterprise / NZ government setting
• Proven service management capability within a changing vendor model
• Competence in ITIL Service Management frameworks
• Excellent vendor management in a hybrid outsourced environment
• Able to self-prioritise based on delivery objectives
• A track record for continuous improvement in operational processes in a service-based directorate
• Ability to work calmly and efficiently under pressure especially during peak loads or incidents
• Experience in managing service delivery within a changing and highly complex organisation
• A competent understanding of emerging technologies associated with public cloud, end point management and networks

Whānuitanga Utu ā-Tau | Salary range

Salary range for this role is $114,872 – $139,510pa. Appointment within this range will be based on skills and experience.

Ngā hua ka puta i te mahi ki MfE | Benefits of working at MfE

• a flexible by default approach to create a healthy work-life blend
• agile ways of working, allowing you variety and challenges across the organisation as we work as ‘One MfE’
• generous leave entitlements
• active employee networks including Māori Rōpū, Asian Network, Neurodivergent and Disability Networks, Women’s Network, Tagata Moana (Pacific Peoples’ Network), and Rainbow Network
• opportunities for development and education.

Check out other benefits of joining us and hear what our people say about Working at MfE | Ministry for the Environment.

Mō mātou | About us

The Ministry’s purpose is He taiao tōnui mō ngā reanga katoa – a flourishing environment for every generation.

A key priority for the Ministry is building Te Ao Māori capability. This means we work with our Treaty partners to advance Māori priorities for the environment and for environmental success. We will be confident and coordinated in our ongoing engagement with Māori and lead the natural resources system in engaging for success with tangata whenua. We will grow our capability and capacity to accurately reflect Māori views in our work. We accurately reflect Te Tiriti o Waitangi and Te Ao Māori into our everyday work, by delivering on Te Ao Hurihuri, our Māori capability strategy.

Tono ināianei | Apply now

Apply directly by completing the online application form and submit your CV and cover letter. Note: your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key skills required for this role.

If you require further information about this position please [email protected]. To access the position description, please go to www.mfe.govt.nz/jobs and click through to view the advertisement and position description.

We are committed to providing equal opportunities and actively strive to be a diverse organisation with an inclusive culture. We actively encourage applicants from all backgrounds to apply. We are proud to be a Rainbow Tick and Gender Tick certified organisation and are committed to providing a safe and inclusive environment for everyone.

We want to ensure any accessibility needs you may have are well supported, so the recruitment process is fair and equitable for all. Therefore, please let us know if there are any adjustments or support we can offer to make the recruitment process more accessible to you. Please contact us at [email protected] if you would like to discuss any accessibility needs you may have.

You must have the right to live and work in New Zealand to apply for this role.

Rā Katinga | Applications close: Sunday 20th August 2023