MMC Group Hiring for Remote -Appt Setter/Data Entry/ CSR-$14hr Job at Richardson, TX Full Time

THIS IS A WORK FROM HOME POSITION

Provide the best possible customer support via outbound calls, mainly for follow-ups, appointment-setting and confirmation of services provided.

Hours- Monday- Friday – 1130am – 730pm

Pay: $14.00- to start

Responsibilities:

· Successfully complete the Customer Care Center’s formal new hire training program

· Delivering accurate and efficient assistance to customers, insurance carriers and vendors

· Assisting customers with general collision repair inquiries and scheduling vehicle for repair

· Delivering a professional, courteous, and helpful service to callers

· Remaining open and responsive of coaching, feedback, and accountability discussions

· Taking ownership and accountability by assisting, researching, and resolving issues

· Demonstrating ability to use assigned tools to solve inquiries

· Realizing ongoing improvement toward meeting standard performance, quality and professional goals

· Demonstrating ability and willingness to handle difficult situations calmly and professionally

· Demonstrating acceptable attendance and adherence to assigned work schedule

Requirements:

· Six months of customer service experience, contact center experience preferred

· Team-focused, professional demeanor, and strong work ethic

· Clear, distinct oral and written communication skills

· Excellent data entry, typing and computer navigation skills

· High School diploma or G.E.D

· Ability and flexibility to work rotating Saturday’s or other work schedules

· Bilingual (English/Spanish) is a plus, but not required

Job Type: Full-time

Pay: $14.00 – $14.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location