MMC Group Hiring for Remote Employee Service Representative Job at Harrisburg, PA Full Time

MMC Group is looking for Remote Employee Service Representative in Harrisburg, PA!

Pay: $25/hr

Hours: M – F 8AM to 5PM

Description:

The Employee Service Representative is the first point of contact for all incoming inquires, issues, and work requests related to HR administration and transactions. This role handles inquiries, requests, and cases to closure, while appropriately escalating complex cases. Also, this role provides accurate and timely processing of HR transactions and delivers outstanding customer service to internal and external customers.

Duties:

• Provides first point of contact support to incoming calls/emails/requests from customers (e.g., associates, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to broad HR based processes and systems.
• Records inquiries and requests, communicates resolutions, and updates cases using case management tools.
• Handles any required customer follow-up and conducts additional research as necessary.
• Maintains customer contact until request is resolved, including informing customer of status and resolution.
• Provides accurate, consistent, and timely responses to HR process, system and policy requests which are considered to be routine requests and require limited research.
• Works to develop an in-depth understanding of the customers’ needs.
• Identifies and resolves the customers issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know in order to successfully perform their duties.
• Meets key performance measures such as call resolution, average answer speed, case response, case and call quality.
• Performs various HR tasks/projects as assigned

Experience and Educational Requirements:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year Bachelor’s Degree Program or equivalent combination of experience and education.
• Normally requires 1 – 3 years related experience in similar role or HR administrative or customer service role.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you fully vaccinated?

Experience:

• Human resources: 1 year (Preferred)
• Clerical: 1 year (Preferred)
• Data entry: 1 year (Preferred)

Work Location: One location