MMC Hiring for Manager II – Transactional Services at Edina, Minnesota Full Time

Develops processes to handle operational issues within direct area of responsibility; maintains robust operational management discipline using metrics, and ensures all colleagues operate within published procedures and professional standards in order to achieve all processing metrics and department standards. Develops methodology to ensure that assigned task that are complex in nature are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to, in order to provide services in an efficient, effective and regulatory compliant manner. Communicates direction for team meetings and activities to encourage the sharing of opinions, ideas, knowledge and solutions, approves inputs received for the evolution of the operational model at all levels of the organization, counsels on, and where required, leads change efforts, projects, quick wins, questions what next and encourages ideas in order to promote new process improvement ideas that leverage technology solutions and to improve provision of service. Develops strategy to manage individual performance and for development plans for each team member with effective mentoring, providing inputs on performance feedback and all people related matters including recruiting, salary/bonus, performance management, training, talent mapping, succession planning, status changes, etc . and facilitates training sessions for all CSS colleagues as applicable in order to support, and guidance to less experienced Colleagues and help develop department resources. Approves the travel and expense operating budget for the team in order to manage costs, working within budgetary/financial objectives for the team. Approves Senior Leadership service activity reports and presents technical information for Management and Leadership to ensure documentation for the purpose of decision making. Develops relationships with peers on complex and contentious reinsurance developments internally and builds, promotes and maintains relationships with Brokers, Clients and Markets to support the team and/or department externally for all aspects of reinsurance service processing and to understand and resolve problems for all external stakeholders. Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. The company’s 75,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit www.guycarp.com and follow Guy Carpenter on LinkedIn and Twitter @GuyCarpenter Marsh & McLennan Companies and its Affiliatesare EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.