Moen Looking for Part-Time Customer Service Representative (Remote) at United States Full Time

Moen is currently recruiting for seasonal part-time, remote call center agents. Training will begin July 5, 2022. After your 7 weeks of training, you can set your own schedule between the hours of 9am-7pm EST (M-F). Moen will provide all necessary equipment to be successful.

The Associate Product Consultant is the first person that consumers interact with when they have general product, installation, or warranty questions. In order to provide world class customer service to our customers, our employees are well trained in Moen products. All incumbents go through 100 hours of training; which include virtual classroom training as well as on the job training (OJT) where he/she will be paired with an employee to ensure success on the phones.

RESPONSIBILITIES:

• Handles and resolves general product or service calls from consumers by identifying the issue, determining the cause of the problem, and selecting and explaining the best resolution. Escalates complex issues to the Lead Product Consultants
• Uses technology to assist consumer with identification of product, explanation of resolution, and instruction for repair and/or installation, of product.
• Delivers a customer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen Incorporated
• Discusses solutions in challenging/sensitive consumer situations that have a positive outcome for both Moen and the consumer
• Demonstrates consistent achievement in meeting all required quality, call management and productivity standards as well as adheres to all processes, standards and procedures within the Consumer Services Center
• Documents troubleshooting efforts and consumer information as required
• Performs other duties and/or special assignments as needed

• High School diploma or equivalent is required
• Business professional communication skills are required. Bi-lingual capabilities are a plus
• Customer Service experience is highly preferred
• Working knowledge of Microsoft Office systems
• Must be able to thrive in a fast-paced work environment that mandates low mobility and high observation
• Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
• Must work a minimum of 20 hours, maximum of 27 hours per week, with no less than 4 hours per day
• Must be available for training July 5, 2022 -September 2, 2022, from 8:30am-1:30pm EST (M-F)
• Incumbent must meet internet speed requirements and have a safe and secure workspace

Additional Information

All your information will be kept confidential according to EEO guidelines.