Mon CF Anglesey & Gwynedd Careers Hiring for Employment Support Mentor Job at Holyhead, Wales , UK Full Time

JOB TITLE: Employment Support Mentor

REPORTING TO: Employment Support Manager

HOURS: 38 Hours a week – Monday – Friday

SALARY: £27,344 – £29,439

POST OUTLINE

The role will be supporting individuals to address their barriers to gaining new employment with tailored support.

MAIN TASKS

1. To provide one to one Employment Support services to clients to improve their work situation, including the provision of advice and guidance, support with CV writing, job searching, signposting to other sources of support.

2. To develop Client Portfolios and a Personal Action Plan.

3. To regularly monitor, collate and update performance management information, reports and other monitoring requirements.

4. To have responsibility for supporting a caseload of clients using a holistic, enabling and collaborative approach.

5. To provide a flexible service, developing comprehensive support plans with clients and undertake further assessment and regular reviews as appropriate, in collaboration with the Team.

6. To work alongside the Employer Support Officer to ensure that employers have access to support required.

7. Work alongside the Employer Engagement Team to identify improved employment opportunities for clients.

8. To be involved with the Triage Process and ensure that all relevant support is accessed and available to the client.

9. To ensure that all personal data is effectively protected and handled, within locally agreed Information Sharing Protocols.

10. To support individuals to identify and address broad barriers to improving their employment situation.

11. To work as an integrated member of the wider Employment Support Team within Môn CF.

12. Support the Marketing Officer with the creation of success stories.

13. To participate in Môn CF’s programme development activity.

14. To carry out other tasks and responsibilities of a similar nature as determined from time to time by the manager in relation to the smooth running of the service.

15. Ensure that equality, diversity, wellbeing and sustainability are valued and embedded into services

16. Ensure compliance with regulations on Health and Safety in the Workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Company’s Health and Safety Policy

17. Act within the Company’s procedures with regards to Equal Opportunities and Equalities.

18. Ensure compliance with the General Data Protection Regulations in delivery of the job role.

19. Undertake any other related and reasonable duties, commensurate with the salary grade and level of the post as agreed with the directors of Mon Communities Forward.

FLEXIBILITY

Your attention is drawn to the fact that some duties and responsibilities are difficult to define and may vary from time to time without altering the general character of the duties and levels of responsibilities entailed. In addition it is a requirement of all employees that they accept elements of flexibility in duties and responsibilities and when necessary interchange within the organisation to meet the changing needs and demand of the service. Such a requirement will allow the particular expertise of the post holder to be developed and maximised to the mutual benefit of the employer and employee

PERSON SPECIFICATION

Experience

· Experience of providing support and mentoring either in an employment based or similar intensive support service.

· Experience of working with customers who are experiencing poverty and barriers to employment.

· Experience of assessment and development of action plans and their implementation for customers.

· Experience of joint working with statutory and voluntary agencies.

· Experience of working with people in the provision of ‘information, advice & guidance’

Knowledge and understanding:

• An understanding of customer service in a service delivery setting
• Some knowledge of employment and benefit issues.

· A good working knowledge of the local labour market in the specified geographical locations

• Understanding of performance management and monitoring processes.
• Knowledge of related services provided by the statutory and voluntary sector.
• Understanding of confidentiality and data protection issues.
• Knowledge of equality, diversity and inclusion.
• Basic knowledge of self-employment

Skills:

· Ability to communicate effectively with customers, staff and stakeholders in plain, easy to understand English and/or Welsh, both in writing and verbally

· Demonstrable customer care skills

· Demonstrable commitment to equality and diversity and a genuine desire to help people

· Ability to work as part of a team and build and maintain effective and supportive relationships with peers and partners.

· Excellent time management and organisational skills

· Good attention to detail, and the ability to understand and follow compliance process requirements

· Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams

Full Valid Driving Licence and access to own vehicle is essential for this post.

An enhanced DBS check will be carried out for this role.

Closing date – Friday 10th February 2023.

Interview date for successful applicants – Tuesday 14thFebruary 2023.

Job Type: Full-time

Salary: £27,344.00-£29,439.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Holyhead, Gwynedd: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Mentor23