Motorola Solutions, Inc. Hiring for System Technologist/Field Engineer at Brooklyn, New York Full Time

Company Overview At Motorola Solutions, we believe that everything starts with safety.It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group’s main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.Job Description Overview: Under general supervision, provides remote and on-site system configuration, testing, cutover activities and post transition support for the Company’s 9-1-1 solutions. The Field Engineer may also provide consultation to both internal and external customers in areas specific to their expertise. Responsibilities include: Installation: Performs System configurations for all supported Company 9-1-1 solutions Performs Site Verification Testing prior to migrating a site into a production environment Provides support to Customers while migrating the Company’s 9-1-1 solution into a production environment Documents all changes to the solution that may occur during the implementation phase of the project Ensures that installation/quality issues are resolved in a timely and efficient manner Support: Perform root cause assessment and debug 9-1-1 reported incidents Identify and provide resolutions ranging in complexity from medium to high Provides technical assistance to fellow Field Engineers where required and applicable Ensures that escalated problems and issues are reported to the appropriate contacts Consult with the software development team, internal users, and clients to improve application performance Manage code migration across environments to ensure continued and synchronized functionality Keeping a record of configuration changes and scheduling application updates Document processes and monitor application performance metrics Provide front-end support to clients and colleagues in other departments Preferred skills and qualifications: Experience with installation, administration, and troubleshooting of: Server Virtualization Database Servers Server Operating Systems, specifically Windows Server 2019 Workstation Operating Systems, specifically Windows 10 Linux Network Switches Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate Server hardware / Workstation hardware Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred Exercises judgment in the selection of methods and techniques for obtaining solutions. Ability to apply critical thinking skills to solve problems and make decisions Expertise supporting users and applications Familiarity with LAN and WAN technologies such as: TCP/IP, VoIP, RAS, IPSec, VPN & SIP Very good interpersonal skills; ability to work independently as well as with others Excellent communication skills, both verbal and written Ability to work the required hours of the position Industry certification in Windows 10, Linux, VMWare, Networks Knowledge and/or experience with ISO standards, preferably 9001 #LI-AB1 Approximate salary range: $64,600.00 – $103,600.00Basic Requirements Associates Degree in Information Systems, Computer Science, Engineering or similar field of education + 3 years of experience OR 5+ plus years of experience in engineering or similar field Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel Requirements50-75%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes Our U.S.Benefitsinclude: Incentive Bonus Plans Medical, Dental, Visionbenefits 401K with Company Match 9 Paid Holidays GenerousPaidTime Off Packages Employee Stock Purchase Plan PaidParental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or, any other protected characteristic. Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.