Mobile Service Operations Specialist – Orlando, FL
Location:
Orlando, FL, US
Date: Feb 14, 2023
Title: Mobile Service Solutions Operations Specialist
Location: Orlando, Florida Area
Job Type: Full-time with Benefits
WHO WE ARE
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights.
We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
RESPONSIBILITIES:
The Operations Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned automotive dealers, support launch and performance manager in planning meetings and Mobile Service activities, along with implementing plans to achieve regional objectives:
The Operations Specialist will provide primary operational support to assigned Mobile Service Dealers within District:
Attend Annual Business Plan Meetings
Create and Work Mobile Service Action Plans
Conduct Repair Order Analysis as needed
Develop Quarterly Marketing Plan and Monitor Adherence
Ensure available technology is utilized up to date
Review Mobile Service policies and marketing actions
Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences
Conduct periodic Parts inventory review for Mobile Service Van(s)
Perform on-site Training
Vehicle Inspection Training
Service Work Upsell Training
Telephone Sales Skills
Customer Handling Skills
Credit Card Solicitation Skills
Provide visit summaries to Dealer, District Operations Manager
Complete all administrative tasks in a timely manner
Assist dealers with questions regarding Quick Lane or Express Service operations
QUALIFICATIONS:
Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:
Will possess Aftermarket Experience; preferably Retail Tire Store Management experience
OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
Demonstrated proficiency with PC applications in a Windows environment
This position requires proficiency with Microsoft Word, PowerPoint, Excel and Internet Explorer
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement action plans
Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
Ability to train and utilize all aspects of automotive service sales
Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results
WORK ENVIRONMENT:
50% Travel required
Overnight travel required
Have ability to equally accommodate working from home office or remote location
What you bring:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.
If you are interested in this position apply here
https://careers.msxi.com
#MSXNAJobs
Nearest Major Market:Orlando Job Segment: Operations Manager, Inside Sales, Telemarketing, Operations, Sales, Automotive
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