MUFG Union Bank Hiring for Phone Support Specialist II at Tempe, Arizona Full Time

Phone Support Specialist II – 10047780-WD

Description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to medical and/or religious exemptions, if applicable. Should you be selected for an interview, your recruiter will provide additional information.

JOB SUMMARY:

MUFG is looking for an ambitious Operations-oriented, technical-minded, investigator to join our talented team in our Tempe, Arizona Corporate Office. The role will report into the Assistance Vice President, responsible for Dispute Resolution Operations. The Claim Investigations Phone Support Specialist will join our Dispute Resolution team with a focus on Regulation E claim processing and other peripherally related functions and initiatives.

Primary Responsibilities:

Investigate and resolve complex, large dollar customer claims of error or unauthorized use involving ATM, ACH, and/or Bill Pay in compliance with Regulation E, communicating results of the investigation to clients and banking offices in a timely and professional manner. Handling customer calls on existing claims and/or general claim inquiries. Research and identify suspicious activity through comparative analysis to determine if the activity is normal or constitutes proactive steps to avoid further or potential loss. Perform advanced account research and problem resolution, including handling escalated calls and complaints. Prepare case documents for security and law enforcement agencies. Possess a strong working knowledge of and adherence to all banking regulations and bank policies and procedures. Perform excellent customer service with all points of contact including meeting/exceeding service level expectations. Assist in the development of more junior level Claims Specialists, as required.

Qualifications

Additional requirements:

Bachelor’s degree Preferred

1 – 2 years experience of banking experience

Proficient in the investigation and denial of all claim types

Banking & Claims processing experience, Comprehensive knowledge of banking regulations, specifically Regulation E

Excellent interpersonal and organizational skills

Excellent customer service, analytical, problem solving, decision making and organizational skills

Microsoft Office; intermediate to advanced

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Operations

Primary Location : ARIZONA-Tempe

Job Posting : Oct 24, 2021, 8:04:06 PM

Shift: : Day

Schedule: : Full Time

Req ID: 10047780-WD