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New Zealand
MYOB Hiring for Customer Support Representative Job at Auckland Full Time
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Ngā Whanonga Pono ā MYOB – MYOB Values:
Ngā āheinga ā tīma – The opportunity & our Team:
Tono inaianei! – Apply now!
We are MYOB
MYOB is a business platform. Our purpose is to help more businesses in Australia and New Zealand start, survive and succeed. Our team is continually growing, inventing, and disrupting conventions. To make all this happen, we are dedicated in creating an exceptional flexible employee experience for all team members and offer a culture where you can be yourself. We don’t want you to simply ‘fit’ into our already established culture, we want you to come and add to it, and make it even better!
Ngā Whanonga Pono ā MYOB – MYOB Values:
Ngā Kiritaki – Te Mana Hautū / Customers – Drive Our World
Auahatanga – Tirohanga Manawa Reka / Innovate – Purposeful Curiosity
Whakangāwari – Kia ngāwari te Haere / Simplify – Make It Easy
Te Wana, te Ihi – Kia Ngākaunui ki tō Mahi / Passion – Love Your Work
Mahi Tahi – Ngā Whakatau Hihiko / Collaborate – Inspired Decisions
Aweawetia – He Hua tā te Otinga / Impact – Results Matter
Ngā āheinga ā tīma – The opportunity & our Team:
This is a permanent position to commence late January 2022. Are you proactive and love a challenge? Do you enjoy problem solving and providing excellent client service? Join our call centre team and provide timely, efficient, and accurate support for our customers’ queries and requests regarding our MYOB Advanced Products.
Mō te tūnga – About the role:
You’ll receive calls and emails from our customers and accredited Business Partner, you will provide friendly, high-quality technical support to them. We’ll provide you with full training, mentorship, and support to enable you to:
- Deliver high quality support to customers in a timely and accurate manner
- Adhere to KPI levels including average ticket handling times and quality monitoring
- Maximising Contact Centre revenue and leads through promoting and selling the full range of MYOB products and services at all appropriate opportunities.
Ngā whakatinanatanga I te tūnga – What you will bring to role:
- Flexibility, prioritisation and time management skills and the ability to multi skill and multitask
- Highly customer focused
- Basic understanding of accounting processes, ERP and NZ/AU payroll domain knowledge
- Understanding of IT (networking, Windows, installation of software, operating systems, server environments)
Most importantly, you must be empathetic to our customers’ needs – using initiative and your superb communication skills to identify and satisfy their requirements.
He korero matua mōhio – What else you need to know:
- Embedded great flexible working environment, Flexperience! We want you to do your best work in a way that suits you and your life, and we’ll support you from flexibility to your WFH set up
- Collaborative culture that has customer at the centre of everything
- Supportive parental leave policy for both primary and secondary carers
- Southern Cross Healthcare – Wellbeing 1 policy
- AMP Workplace savings scheme – further 5% superannuation on top of Kiwisaver (3%)
- Access to wellness and mindfulness programs
- MYOB Volunteer Leave Program, giving you the opportunity to give back to your community
- Drive your own learning, attend conferences of your choice, do in-house training, and learn from the leaders around you, ensuring you progress and grow your career in a diverse and inclusive environment.
If you want to work and collaborate where the status quo is challenged, opinions are valued, and your ideas can make a difference, you need to work at MYOB! We look forward to meeting you.
Tono inaianei! – Apply now!
He kamupene whakaōrite whiwhinga mahi hoki mātou, ā, Tino tautoko I ōu painga katoa mātou – We are an equal opportunity employer and value diversity at our company.
