National Trust Hiring for Visitor Experience Assistant at Stainborough S Full Time

Working within a bustling atmosphere as part of passionate team this role as a Visitor Experience Assistant plays a core part in providing fantastic customer service.

The Hours: 11.30am – 4.30pm

The Salary: £9.90 per hour

Duration: 5 days a week, includes weekend and bank holiday working

What it’s like to work here:At Wentworth Castle Gardens we put people at the heart of everything we do, and our ambition is to create an experience where everyone feels welcome, and able to enjoy this vital green space to explore, walk, relax, play and spend time together outdoors.

With listed monuments including a mock medieval castle, a Victorian conservatory and fascinating stories both historical and modern-day the potential is huge.

Click here for more information about this location

What you’ll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. You will be working within the programming team supporting the delivery of a fun and active summer for families. This summer we will be inviting families to come out and play, making available active games and experiences for all the family. This role is for 5 hours a day 4 days a week, working weekends and bank holidays are part of this role.

Come out and play will mainly be delivered on a playfield. You will be responsible for setting up and packing away the equipment and welcoming visitors to the space. You will ensure sure the space is safe and welcoming for all, share information about the site and what other activities are taking place. You will celebrate with children and families by encouraging them to record what they enjoyed and were proud of. Your role is to support and encourage activity and play, being welcoming and engaging to visitors of all ages. You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Please also read the full role profile attached to this advert.

• Helpful & Friendly

• Customer focused with a positive attitude

• Enthusiastic with a willingness to learn

• A team player, but also can work on your own initiative

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary