National Trust Hiring for Welcome & Service Assistant at Birmingham B Full Time

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. This role will be mainly based at the Birmingham Back to Backs, but at times will include cover at our portfolio property Clent Hills.

What it’s like to work here:Join our fantastic welcome team to deliver excellent service to everyone, every time. Reporting to the Welcome Manager, you’ll be a part of a portfolio team of 6 who welcome visitors to our special places. Working within the Birmingham and Black Country portfolio you’ll work with colleagues from the Birmingham Back to Backs, Clent Hills and Roundhouse Birmingham and will be part of the exciting work that the National Trust is exploring in Birmingham too!

At the Back to Backs we operate both a visitor reception and a second-hand bookshop so no two days will be the same and each area brings its own unique opportunities.

What you’ll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

The main focus of the role will be at the Birmingham Back to Backs but you may also occasionally be asked to cover the welcome role at Clent Hills too.

Who we’re looking forWe’d love to hear from you, if this sounds like you:

• Ability to work in a team – flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary