JOB SUMMARY:

The Correspondence Specialist will be responsible for retrieving, processing, and sending all forms of incoming and outgoing correspondence.

ESSENTIAL JOB FUNCTIONS:

1. Customer Services

Provide customer service to employees at the internal correspondence window
Answer and route inbound telephone calls
Transcribe voicemail messages to the borrowers’ account within the collection system
Distribute standard supplies to company employees
Receive and log incoming packages from carriers (UPS, FedEx, etc.)
Retrieve and transport correspondence to / from the post office
Perform the security guard duties, as needed (e.g., when the guard is doing security rounds)

2. Incoming and Outgoing Correspondence Processing

Count, open, and sort all incoming correspondence
Date-stamp and document correspondence in the notes of the collection system
Scan and index to the imaging system
Archive correspondence in accordance with the company Record Retention policy
Distribute mail & correspondence to employees or departments via mailboxes or email
and obtain signatures of individuals retrieving / picking up mail
Meter and sort outgoing mail
Log and process misdirected payments
Review, transmit, and document outgoing faxes to ensure pertinent borrower information is
sent to the correct destination
Inform appropriate company personnel when a fax is incorrect and needs to be corrected

3. Research and Quality Reviews

Use company approved search tools to locate borrowers in order to process incoming correspondence accurately and timely
Actively make processing recommendations to management
Identify documents and obtain required signatures for deliveries such as correspondence sent
via parcel services to ensure the highest security of borrower Non-Public Information contained within these mail packages
Methodical in verifying data elements (i.e., account numbers, names, phone/fax numbers)
Gather documentation for audits, client inquiries, or internal customers
Complete quality reviews

4. Logs and Reports

Track, retrieve, and retain records to be reported to management when requested
Populate and use required logs to ensure proper handling of correspondence and packages
Log daily tracking of mail, faxes, and overnight transaction volume and report monthly totals
Generate postage equipment reports

5. Training, Security, and Documentation

Comply with the clean-desk policy and use shred bins to discard documentation that may
contain Non-Public Information
Complete required and optional training courses within the established time frames
Create, update, and maintain the Training Aides / SOP (Standard Operating Process) documents
to ensure they remain current, detailed, and organized in the manner that complies with the corporate requirements

MINIMUM REQUIREMENTS:

KNOWLEDGE, SKILLS, ABILITIES:

While performing the duties of this job the employee is regularly required to: stand, reach with hands and arms, use hands to finger, handle, or feel objects, tool, or controls, talk, hear, and walk, the employee is occasionally required to stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Strong knowledge of PC based programs with proficiency in the Microsoft product line including: Word and Excel.
Must have the ability to utilize various types of equipment including but not limited to: postage machine, scanner, & multifunctional printer/scanner/faxing device.
Must have a team-oriented philosophy in accomplishing department goals.
Must have the ability to adapt to a changing environment.
Must have strong verbal and written communication skills for communication with all levels of Center staff.
Must be able to multi-task and handle multiple, often competing priorities at once.
Must be able to stay organized while working on multiple projects.
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

PREFERRED REQUIREMENTS:

Minimum of 6 months’ experience in the collections industry or in a clerical/administrative environment
Mailroom experience, either internal or externa

NAVIENT Hiring for Correspondence Specialist at Remote Full Time

Log In