NCR Hiring for SW Support Specialist II at Atlanta, Georgia

NCR

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Implement Coordinator Analyst or Specialist II or Team Lead

LOCATION: Georgia virtual

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

  • Serves as single point of contact for escalations from vendors or customer in the post sales activities; Provides end user help desk support while meeting/ exceeding ERP support Standard

  • Resolves somewhat complex service/ solution issues using multiple sources of information and by applying independent judgment and expertise

  • Manages contract renewal negotiations directly with the customer for non-targeted contracts, including proper documentation, approvals and data

  • Required to be responsive and aggressive in handling customer escalations and internal escalations

  • Responsible for providing install metric data to customer and internal organizations

  • Responsible for basic understanding of entire order fulfillment cycle and impact on role responsibilities; Raises any concerns over policy or policy interpretation with NCR policies and /or Internal audit

  • Position manages scheduling, delivery and installation of NCR, customer procured and third party products and services for NCR’s customers

  • Provides project coordination services (customer single point of contact, management reporting, billing, subject matter expert, etc.) in accounts that do not have Project Management representation

  • Position is a key member of the NCR project team responsible for coordinating the successful delivery of equipment and installation of the contracted services (internally and externally)

  • Utilizes defined processes and tools to ensure that each customer site/project is delivered and installed on time and is complete to meet the customer’s expectations and in accordance with the documented scope of work

  • Develop or assist in the creation and ongoing management of the rollout schedule; Update, track, and adjust the rollout schedule on a timely basis

  • Identify installation risks, escalate and implement risk mitigation strategies; Recognize, document, and implement process/project improvements

  • Create installation scheduling requests and ensure that all customer installation/deployment activity is scheduled and completed to the customer’s satisfaction and per SOW

  • Responsible for updating Quickbase (or similar) database with equipment and services data

  • Coordinate post-startup activities. (i.e. data gathering, team resources identification, installation processes distributed, data repository established, etc.)

  • Ensure that the requested site level activities are scheduled within standard process time frames; Provide the required delivery dates and locations for subsequent rollout or destination deferred orders to the Deployment Services centers

  • Coordinate with other vendors as needed for delivery of equipment or services

  • Escalate issues with maintaining the rollout schedule, as needed, and manage to closure

  • Ensure any necessary billing data is provided to the appropriate parties

  • Establishes and maintains communications with project team; Project team may include representatives of the customer, sales, BU, Project Management, Staging, Service Account Management, CS and any third-party partner(s)

  • Participates in scheduled meetings with key team members to review project feedback, tasks, action items and lessons learned

  • Provide updates to the project status via Quickbase

BASIC QUALIFICATIONS:

  • Bachelor’s degree

  • 1-2 years of related experience

  • PC proficient (Microsoft Windows, Internet Explorer and Microsoft Office including Excel, Word, PowerPoint, Outlook)

  • Customer focus; Excellent written and verbal communications skills

  • Basic project management knowledge; Basic conflict management and negotiation skills

  • Ability to work in a fast-paced, multi-tasking environment; Good time management and organizational skills

  • Proven ability to identify and resolve issues with a sense of urgency

  • Ability to work as part of a team or independently

  • Detail oriented

PREFERRED QUALIFICATIONS:

  • 2+ years of related experience

  • Experience with NCR tools: D1, PSA System, EDW, Quickbase, GLO, Customer database, Customer tools/applications as required

  • Experience in the Financial, Retail, Telecom, or Entertainment Industries

  • Willing to work non-standard business hours as required by projects

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

  • Medical Insurance

  • Dental Insurance

  • Life Insurance

  • Vision Insurance

  • Short/Long Term Disability

  • Paid Vacation

  • 401k

    EEO Statement Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

    Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

    We are NCR (https://www.ncr.com/) . We power incredible experiences that make life easier. We’re changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values (https://www.ncr.com/careers/life-at-ncr) , always seeking new adventures, and carving your own path. We’ve been around for more than 130 years (https://www.ncr.com/company) and we’re just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!

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