At Network Rail, we’re part of a large family serving millions of passengers and freight users throughout the UK everyday. Our service impacts millions of people and we strive to become more efficient as we enhance, maintain and operate our network.
Scotland’s Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we’re empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.
Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
Our Customer Service Assistants provide a customer focused presence within the station on a day to day basis and deliver a first class and safe station environment for Train Operating Companies (TOCs), passengers and retailers.
This is a 6 month secondment / fixed term opportunity. The successful candidate will cover both Mobility & Security responsibilities.
Please note that this role involves shift work including early mornings, late evenings, night work, weekends and bank holidays. If not already held, the successful candidate will also need to undertake a pre-appointment medical to enable them to drive station buggies.
Key Accountabilities
1. Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOC’s and customers travelling throughout the station.
2. Undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
3. Respond to and record emergencies and incidents involving the general public and industry partners, as required.
4. Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing and closing actions as required.
5. Actively assist and provide information to customers travelling throughout the station.
6. Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
7. In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station.
8. Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
9. Fulfil allocated duties as prescribed within Emergency Plans.
Job Skills, Experience and Qualifications
Essential
Desirable
If you are interested in applying for this vacancy, please ensure you fully research the role and Network Rail prior to completing any further stages of the application process.
Find out more about this role and our managed station environments at: https://www.networkrail.co.uk/communities/passengers/our-stations/
We’re dedicated to creating an inclusive environment and we welcome applications from everyone!
Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available.
Should you require any reasonable adjustments/modifications, please contact [email protected] or add a note to your application.
Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.
Please note that all applicants must complete and pass the benchmark for the mandatory pre-screening questions at the start, in order for your application to be progressed.
This is a 6 month fixed term opportunity.
Grade: Band 6
Salary: £21,500
Closing date: Monday 13th June 2022 – late applications will not be accepted.
We retain the right to close the advert before the listed closing date (based on application volumes) so if you are interested in this vacancy, we encourage you to make your application as early as possible.
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