You will be the first point of contact to answer inbound enquiries from the public at their time of need. You will be trained to alleviate a caller’s panic and stress, accurately identify the needs of your caller and ensure the appropriate Police response via your knowledge of Police procedure.
While this role is meaningful and rewarding, with a highly supportive environment, it’s also the start of a career. In addition to a competitive salary NZ Police are committed to the development and growth of our people, with pathways into many other customer service roles including File Management, Transcription, Information Requests as well as progression into leadership roles. Experience as a Police Communicator helps build a strong foundation for those aspiring to become a Police Officer.
We’re looking for people with the following qualities:
For more information on Our Core Competencies, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf.
These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time.
For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf
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