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New Zealand
New Zealand Police Hiring for File Management Support Officer Job at Manukau City Full Time
Are you looking for an exciting new challenge in 2023?
We are looking for File Management Support Officers (FMSO) to join our team and play their part in keeping New Zealander’s safe.
- Based at either Piki Ki Te Ao, Otahuhu or Counties Manukau Police Station
- Permanent/Full time Shift Work
- Remuneration: Band C + Shift Incentives
- Attractive Shift Work Incentives
- Multiple Positions available
- No qualifications necessary, full training provided
- Multiple Positions available – May 2023 Intake Date
New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety. We work in partnership with individuals, communities, businesses, and other public safety agencies to achieve our vision to have the trust and confidence of all.
Our Vision is to be the safest country in the world. Internationally, New Zealand is seen as a safe place to live, work and visit, but we continue to strive to do more. Our vision is about ensuring we continue to look ahead and think about what we can do today, and going forward, to bring about a future where everyone in New Zealand can go about their daily life without fear of harm and victimisation.
Our Mission is to prevent crime and harm through exceptional policing. This is why we come to work each day – it’s the mahi we do, and do well, to make a difference.
File Management Support Officers (FMSO’s) are part of File Management, Transcription Services (FM&T) and are part of a nationally centralised group which supports a number of key elements within the case management process, our frontline staff and also provides key services to victims.
It’s a challenging, interesting, and very important role, you would be recording data, establishing details, and efficiently managing information in real time.
Quite simply, you would be our digital paperwork superheroes.
About you
Have you got an inquisitive mind? Do you work hard to get the right outcome? Are you able to get the job done, even if it’s in a fast-paced environment where there can be pressure from time to time?
What you’ll be doing:
- Accurately recording and transcribing information to a high standard
- Analysing information and using your initiative to make decisions
- Using empathy with internal and external stakeholders.
- Communicating easily and effectively both written and orally.
- Managing conflicting demands.
What you’ll bring:
Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.
- Supportive of team members and looks for opportunities to contribute to an inclusive environment.
- Determining the relevance and potential risks identified of information that is being analysed whilst upholding confidentiality.
- Have a commitment to excellence – ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.
At New Zealand Police we value diversity and inclusion. Recognising different perspectives and experiences help make us better at what we do. Reflecting the communities we serve and appreciating different thinking and ways of life leads to better problem solving and results.
Shift work details:
Our centre in Auckland operates 24/7 on a six on four off roster, including night shifts. The roster pattern is two early shifts, two late shifts, two night shifts, followed by four days off.
What we offer
- Full training
- Flexible hours
- Up to 15% Shift Incentive
- 28 days of leave, 40 including Statutory Days
- Professional development opportunities
- Excellent career progression
- Option to join the New Zealand Police Association with access to a number of benefits including health plan, Life Insurance, Member Discounts and financial services
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address.
This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.
We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf
These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf
To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/06-2021/file_management_support_officer.pdf
About us
Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.
Working Flexibly
Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.
For more information on the above, please copy and paste this URL: https://www.police.govt.nz/careers
How to apply
Please note: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police Careers page: https://career10.successfactors.com/career?company=nzpolice to apply for this position.
If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken.
Please note that for this position we are doing ongoing recruitment. If you pass the recruitment requirements for these positions, we will then work closely with you to determine a suitable intake date and preferred location to work at.
For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
If you have any questions about this vacancy, please contact Suzanne Bell on [email protected]
There is no closing date for these vacancies however, the advertising may stop if we have a high number of applications.
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