Description
Presales Solutions Consultant
Location: Remote, USA Overview:
Due to our continual success and growth, our small team is looking for a Solutions Consultant to partner with our Sales, Customer Success and Implementation teams and bring ContactEngine’s revolutionary proactive customer engagement into new clients and new industry sectors.
ContactEngine is a cloud-hosted conversation platform, and part of NICE CXone’s suite of customer engagement software. Pro-active and covering all digital channels, ContactEngine leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.
ContactEngine disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, ContactEngine can drive corporate KPIs harder and faster, as well as improve the customer experience.
Key Responsibilities:
Ways of working:
It’s not just important what you do, but how you do it. Solutions Consultants will demonstrate the following ways of working:
Experience and skills:
What ContactEngine brings to the table:
Timings/Renumeration:
We are committed to creating a diverse and inclusive company that better reflects the community we live in. We therefore welcome applications from candidates of all backgrounds.
For more information about ContactEngine, please visit www.contactengine.com.
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.
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