Job Description
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The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Responsibilities & Duties • Resolve customer complaints via phone, email, mail, or social media. • Use telephones to reach out to customers and verify account information. • Greet customers warmly and ascertain problem or reason for calling. • Cancel or upgrade accounts. • Assist with placement of orders, refunds, or exchanges. • Advise on company information. • Take payment information and other pertinent information such as addresses and phone numbers. • Place or cancel orders. Knowledge, Skills & Abilities • 0 – 2 years of relevant experience • High School Diploma • Previous experience, especially in particular industry • Customer service, product and market knowledge • Quality focus, problem solving, phone skills and documentation skills • Listening, resolving conflict analyzing information and multi-tasking
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