NielsenIQ Hiring for Client Executive (Retailer Services) Job at Dublin , Ireland Full Time

We are looking for a Client Executive who will support our Client Managers within our Retailer Services team. The location for this role is a combination between working from home, a Dublin office and off site at clients.

You will be a part of a talented and experienced team to help uncover how consumers are shopping in order to support our large global and local clients develop their selling and brand strategies.

NielsenIQ is actively searching for a Client Executive in our Retailer Services team, part of our best in class Retailer Service team supporting FMCG retailers in Ireland, such as Tesco, Musgraves, BWG, Barry Group etc.

Supporting the delivery of strategic insights that will help our clients grow their categories and brands, by analyzing and utilizing market measurement and research data (retail measurement). Uncovering opportunities to help the NielsenIQ business grow within our clients.

Role Objective:

Within this role you work as part of a team assisting Retailer Clients with reports, queries and category insights. You will work closely with the Retailer Services client managers. The scope of this role is broad and can develop over time as business needs change.

Service Delivery:

• Delivery weekly and monthly reports internally and externally
• Managing data process such as universe enhancements requests
• Performing data update requests, including topline category insights
• Updating client reports to an agreed schedule, additional commentary required based on understanding of the retailer’s business
• Support presentations, analysis and reports that deliver insight for the retailer

Service Management:

• Troubleshooting and resolving client queries to achieve satisfactory outcomes related to databases, software, coding, reports and all other key client deliverables
• Owning client queries through to completion regardless of which department is responsible for solving the query
• Liaising with other departments as necessary to solve client queries
• Working closely with the offshore team to ensure timely and accurate delivery of retailer reports
• Facilitating off-shoring or data requests to ensure best use of resources of the team
• Consistently monitoring the progress of queries against agreed service levels
• Accountability for the service process, ownership of tracking through Salesforce, monitoring progress and resolving escalations

Earning Client Trust & Building Relationships:

• Supporting our day to day contacts at the client within a specific remit, contributing to the achievement of client satisfaction targets
• Building effective virtual relationships with client representatives
• Ownership and responsibility for a small selection of retailer clients
• Potential opportunity to work on client on-site category insights with the client managers, and learn about the wider retailer and FMCG industry

Project Management

• Help drive key retailer projects within the team around new suppliers, new areas of business, new solutions, which in turn help drive business success
• Contribute to market insights for NielsenIQ events and thought-leadership pieces. Contributing to our regular Thought Leadership activities such as PR articles, newsletters, State of the Nation events and client webinar activities

#LI-MM1

• Bachelor’s degree
• Understanding of the overall FMCG / Retail landscape and trends is important
• Day-to-day client management experience
• Experience in isolating, troubleshooting and resolving issues remotely
• Attention to detail, problem solving and solutions oriented
• Data insight and analytical experience
• Strong presentation skills
• Excellent verbal/written communication skills
• Strong Word, Excel and PowerPoint skills

Additional Information

• 25 days holiday rising to 30 with long service
• Option to buy additional annual leave days
• Hybrid role with flexible working environment
• Opportunity to work with the Ireland’s leading Retailers and FMCG industry
• Great contributory pension with a highly elite pension provider
• Fantastic private healthcare package
• First class training support and development opportunities

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.